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2020 – today
- 2024
[j28]Marita Skjuve, Petter Bae Brandtzaeg, Asbjørn Følstad:
Why do people use ChatGPT? Exploring user motivations for generative conversational AI. First Monday 29(1) (2024)- [j27]Anna Grøndahl Larsen, Asbjørn Følstad:
The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers. Gov. Inf. Q. 41(2): 101927 (2024) - [j26]Asbjørn Følstad, Nina Bjerkreim-Hanssen:
User Interactions With a Municipality Chatbot - Lessons Learnt From Dialogue Analysis. Int. J. Hum. Comput. Interact. 40(18): 4973-4986 (2024) - [e7]Asbjørn Følstad
, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Sebastian Hobert, Petter Bae Brandtzaeg:
Chatbot Research and Design - 7th International Workshop, CONVERSATIONS 2023, Oslo, Norway, November 22-23, 2023, Revised Selected Papers. Lecture Notes in Computer Science 14524, Springer 2024, ISBN 978-3-031-54974-8 [contents] - 2023
- [j25]Sebastian Hobert, Asbjørn Følstad, Effie Lai-Chong Law:
Chatbots for active learning: A case of phishing email identification. Int. J. Hum. Comput. Stud. 179: 103108 (2023) - [j24]Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg:
A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships. Interact. Comput. 35(1): 24-39 (2023) - [c45]Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzaeg:
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users. CUI 2023: 2:1-2:10 - [c44]Asbjørn Følstad, Anna Grøndahl Larsen, Nina Bjerkreim-Hanssen:
The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities. EGOV 2023: 111-127 - [c43]Effie Lai-Chong Law, Nena van As, Asbjørn Følstad:
Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair. INTERACT (2) 2023: 277-296 - [e6]Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg:
Chatbot Research and Design - 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22-23, 2022, Revised Selected Papers. Lecture Notes in Computer Science 13815, Springer 2023, ISBN 978-3-031-25580-9 [contents] - 2022
- [j23]Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli:
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161: 102788 (2022) - [j22]Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg:
A longitudinal study of human-chatbot relationships. Int. J. Hum. Comput. Stud. 168: 102903 (2022) - [j21]Md. Zia Uddin, Kim Kristoffer Dysthe, Asbjørn Følstad, Petter Bae Brandtzaeg:
Deep learning for prediction of depressive symptoms in a large textual dataset. Neural Comput. Appl. 34(1): 721-744 (2022) - [c42]Minha Lee, Jaisie Sin, Guy Laban, Matthias Kraus, Leigh Clark, Martin Porcheron, Benjamin R. Cowan, Asbjørn Følstad, Cosmin Munteanu, Heloisa Candello:
Ethics of Conversational User Interfaces. CHI Extended Abstracts 2022: 80:1-80:7 - [c41]Nadia Abbas, Asbjørn Følstad, Cato Alexander Bjørkli:
Chatbots as Part of Digital Government Service Provision - A User Perspective. CONVERSATIONS 2022: 66-82 - [c40]Effie Lai-Chong Law, Asbjørn Følstad, Nena van As:
Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. NordiCHI 2022: 56:1-56:13 - [e5]Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg:
Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23-24, 2021, Revised Selected Papers. Lecture Notes in Computer Science 13171, Springer 2022, ISBN 978-3-030-94889-4 [contents] - 2021
- [j20]Asbjørn Følstad, Theo B. Araujo, Effie Lai-Chong Law, Petter Bae Brandtzaeg, Symeon Papadopoulos, Lea Reis, Marcos Báez, Guy Laban, Patrick McAllister, Carolin Ischen, Rebecca Wald, Fabio Catania, Raphael Meyer von Wolff, Sebastian Hobert, Ewa Luger:
Future directions for chatbot research: an interdisciplinary research agenda. Computing 103(12): 2915-2942 (2021) - [j19]Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg:
My Chatbot Companion - a Study of Human-Chatbot Relationships. Int. J. Hum. Comput. Stud. 149: 102601 (2021) - [j18]Asbjørn Følstad, Cameron Taylor:
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues. Qual. User Exp. 6(1) (2021) - [c39]Petter Bae Brandtzæg, Marita Skjuve, Kim Kristoffer Dysthe, Asbjørn Følstad:
When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots. CHI 2021: 257:1-257:13 - [c38]Tina Taule, Asbjørn Følstad, Knut Inge Fostervold:
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay. CONVERSATIONS 2021: 73-89 - [c37]Radhika Garg, Martin Porcheron, Leigh Clark, Benjamin R. Cowan, Asbjørn Følstad, Bo Zhang, Jeni Paay, Ewa Luger:
[email protected]: Inclusive and Collaborative Child-facing Voice Technologies. CSCW Companion 2021: 327-330 - [c36]Amela Karahasanovic, Asbjørn Følstad, Patrick Schittekat:
Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence. HCI (36) 2021: 229-240 - [e4]Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg:
Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers. Lecture Notes in Computer Science 12604, Springer 2021, ISBN 978-3-030-68287-3 [contents] - [i4]Effie Lai-Chong Law, Asbjørn Følstad, Jonathan Grudin, Björn W. Schuller:
Conversational Agent as Trustworthy Autonomous System (Trust-CA) (Dagstuhl Seminar 21381). Dagstuhl Reports 11(8): 76-114 (2021) - 2020
- [j17]Asbjørn Følstad, Petter Bae Brandtzaeg:
Users' experiences with chatbots: findings from a questionnaire study. Qual. User Exp. 5(1) (2020) - [c35]Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad:
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? CONVERSATIONS 2020: 205-218 - [c34]Asbjørn Følstad, Ragnhild Halvorsrud:
Communicating Service Offers in a Conversational User Interface: An Exploratory Study of User Preferences in Chatbot Interaction. OZCHI 2020: 671-676 - [e3]Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzæg:
Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Lecture Notes in Computer Science 11970, Springer 2020, ISBN 978-3-030-39539-1 [contents]
2010 – 2019
- 2019
- [j16]Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli:
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31(3): 317-335 (2019) - [c33]Richard Jacques, Asbjørn Følstad, Elizabeth Gerber, Jonathan Grudin, Ewa Luger, Andrés Monroy-Hernández, Dakuo Wang:
Conversational Agents: Acting on the Wave of Research and Development. CHI Extended Abstracts 2019 - [c32]Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad:
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. CONVERSATIONS 2019: 187-200 - [c31]Asbjørn Følstad, Cameron Taylor:
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives. CONVERSATIONS 2019: 201-214 - [c30]Asbjørn Følstad, Marita Skjuve:
Chatbots for customer service: user experience and motivation. CUI 2019: 1:1-1:9 - [e2]Svetlana S. Bodrunova, Olessia Koltsova, Asbjørn Følstad, Harry Halpin, Polina Kolozaridi, Leonid Yuldashev, Anna S. Smoliarova, Heiko Niedermayer:
Internet Science - INSCI 2018 International Workshops, St. Petersburg, Russia, October 24-26, 2018, Revised Selected Papers. Lecture Notes in Computer Science 11551, Springer 2019, ISBN 978-3-030-17704-1 [contents] - 2018
- [j15]Petter Bae Brandtzæg, Asbjørn Følstad:
Chatbots: changing user needs and motivations. Interactions 25(5): 38-43 (2018) - [c29]Asbjørn Følstad, Petter Bae Brandtzæg, Tom Feltwell, Effie L.-C. Law, Manfred Tscheligi, Ewa A. Luger:
SIG: Chatbots for Social Good. CHI Extended Abstracts 2018 - [c28]Asbjørn Følstad, Marita Skjuve, Ida Maria Haugstveit, Till C. Lech:
Sharing economy services as human-machine networks: implications for policy making. DG.O 2018: 3:1-3:10 - [c27]Asbjørn Følstad, Marita Skjuve, Petter Bae Brandtzæg:
Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. INSCI Workshops 2018: 145-156 - [c26]Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli:
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI 2018: 194-208 - [p3]Petter Bae Brandtzæg, Asbjørn Følstad, Jan Heim:
Enjoyment: Lessons from Karasek. Funology, 2nd ed. 2018: 331-341 - [e1]Sotiris Diplaris, Anna Satsiou, Asbjørn Følstad, Michail Vafopoulos, Thomas Vilarinho:
Internet Science - INSCI 2017 International Workshops, IFIN, DATA ECONOMY, DSI, and CONVERSATIONS, Thessaloniki, Greece, November 22, 2017, Revised Selected Papers. Lecture Notes in Computer Science 10750, Springer 2018, ISBN 978-3-319-77546-3 [contents] - 2017
- [j14]Petter Bae Brandtzæg, Asbjørn Følstad:
Trust and distrust in online fact-checking services. Commun. ACM 60(9): 65-71 (2017) - [j13]Milena Tsvetkova, Taha Yasseri, Eric T. Meyer, John Brian Pickering, Vegard Engen, Paul Walland, Marika Lüders, Asbjørn Følstad, George Bravos:
Understanding Human-Machine Networks: A Cross-Disciplinary Survey. ACM Comput. Surv. 50(1): 12:1-12:35 (2017) - [j12]Asbjørn Følstad:
Users' design feedback in usability evaluation: a literature review. Hum. centric Comput. Inf. Sci. 7: 19 (2017) - [j11]Asbjørn Følstad, Petter Bae Brandtzæg:
Chatbots and the new world of HCI. Interactions 24(4): 38-42 (2017) - [c25]Asbjørn Følstad, Vegard Engen, Ida Maria Haugstveit, John Brian Pickering:
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency. ICMMI 2017: 72-81 - [c24]Asbjørn Følstad, Dimitra Chasanidou, Ida Maria Haugstveit, Ragnhild Halvorsrud:
Involving Users in the Design of Sharing Economy Services. INSCI 2017: 222-230 - [c23]Petter Bae Brandtzæg, Asbjørn Følstad:
Why People Use Chatbots. INSCI 2017: 377-392 - [i3]Asbjørn Følstad, Vegard Engen, Ida Maria Haugstveit, John Brian Pickering:
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency. CoRR abs/1702.07480 (2017) - 2016
- [j10]Asbjørn Følstad, Ida Maria Haugstveit, Knut Kvale, Amela Karahasanovic:
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations. Interact. Comput. 28(4): 421-436 (2016) - [j9]Petter Bae Brandtzæg, Ida Maria Haugstveit, Marika Lüders, Asbjørn Følstad:
How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach. Interact. Comput. 28(5): 664-679 (2016) - [c22]Aslak Wegner Eide, John Brian Pickering, Taha Yasseri, George Bravos, Asbjørn Følstad, Vegard Engen, Milena Tsvetkova, Eric T. Meyer, Paul Walland, Marika Lüders:
Human-Machine Networks: Towards a Typology and Profiling Framework. HCI (1) 2016: 11-22 - [i2]Aslak Wegner Eide, John Brian Pickering, Taha Yasseri, George Bravos, Asbjørn Følstad, Vegard Engen, Milena Tsvetkova, Eric T. Meyer, Paul Walland, Marika Lüders:
Human-Machine Networks: Towards a Typology and Profiling Framework. CoRR abs/1602.07199 (2016) - 2015
- [j8]Alma Leora Culén, Asbjørn Følstad:
Preface to the Focus Section. IxD&A 27: 109-114 (2015) - [c21]Petter Bae Brandtzæg, Ida Maria Haugstveit, Marika Lüders, Asbjørn Følstad:
Participation Barriers to Youth Civic Engagement in Social Media. ICWSM 2015: 578-581 - [i1]Milena Tsvetkova, Taha Yasseri, Eric T. Meyer, John Brian Pickering, Vegard Engen, Paul Walland, Marika Lüders, Asbjørn Følstad, George Bravos:
Understanding Human-Machine Networks: A Cross-Disciplinary Survey. CoRR abs/1511.05324 (2015) - 2014
- [j7]Marius Rohde Johannessen, Asbjørn Følstad:
Political Social Media Sites as Public Sphere: A Case Study of the Norwegian Labour Party. Commun. Assoc. Inf. Syst. 34: 56 (2014) - [j6]Marika Lüders, Asbjørn Følstad, Espen Waldal:
Expectations and Experiences With MyLabourParty: From Right to Know to Right to Participate? J. Comput. Mediat. Commun. 19(3): 446-462 (2014) - [c20]Asbjørn Følstad, Marius Rohde Johannessen, Marika Lüders:
The Role of a Political Party Website: Lessons Learnt from the User Perspective. ePart 2014: 52-63 - [c19]Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit:
Customer support as a source of usability insight: why users call support after visiting self-service websites. NordiCHI 2014: 167-170 - [c18]Alma Leora Culén, Asbjørn Følstad:
Innovation in HCI: what can we learn from design thinking? NordiCHI 2014: 849-852 - 2013
- [j5]Asbjørn Følstad, Kasper Hornbæk, Pål Ulleberg:
Social design feedback: evaluations with users in online ad-hoc groups. Hum. centric Comput. Inf. Sci. 3: 18 (2013) - [c17]Asbjørn Følstad, Marika Lüders:
Online Political Debate: Motivating Factors and Impact on Political Engagement. ePart 2013: 122-133 - [c16]Amela Karahasanovic, Asbjørn Følstad:
Modelling User Behaviour and Experience - The R2D2 Networks Approach. HCI (9) 2013: 506-515 - 2012
- [c15]Asbjørn Følstad, Effie Law, Kasper Hornbæk:
Analysis in practical usability evaluation: a survey study. CHI 2012: 2127-2136 - [c14]Erik G. Nilsson, Asbjørn Følstad:
Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting. I-UxSED 2012: 20-25 - [c13]Asbjørn Følstad, Effie Lai-Chong Law, Kasper Hornbæk:
Outliers in usability testing: how to treat usability problems found for only one test participant? NordiCHI 2012: 257-260 - 2010
- [j4]Asbjørn Følstad, Jørn Knutsen:
Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases. Adv. Hum. Comput. Interact. 2010: 956918:1-956918:9 (2010) - [j3]Asbjørn Følstad, Bente Anda, Dag I. K. Sjøberg:
The usability inspection performance of work-domain experts: An empirical study. Interact. Comput. 22(2): 75-87 (2010) - [j2]Asbjørn Følstad, Kasper Hornbæk:
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing. J. Syst. Softw. 83(11): 2019-2030 (2010) - [c12]Asbjørn Følstad:
The Relevance of UX Models and Measures. I-UxSED 2010: 5-7 - [c11]Asbjørn Følstad, Effie Lai-Chong Law, Kasper Hornbæk:
Analysis in usability evaluations: an exploratory study. NordiCHI 2010: 647-650
2000 – 2009
- 2009
- [c10]Asbjørn Følstad, Petter Bae Brandtzæg, Jan Gulliksen, Mikael Börjeson, Pirjo Näkki:
Towards a Manifesto for Living Lab Co-creation. INTERACT (2) 2009: 979-980 - [c9]Petter Bae Brandtzæg, Asbjørn Følstad, Marianna Obrist, David Geerts, Rüdiger Berg:
Innovation in Online Communities - Towards Community-Centric Design. UCMedia 2009: 50-57 - 2008
- [c8]Asbjørn Følstad:
The Effect of Severity Ratings on Software Developers' Priority of Usability Inspection Results. I-USED 2008 - [c7]Asbjørn Følstad:
The effect of group discussions in usability inspection: a pilot study. NordiCHI 2008: 467-470 - [c6]Asbjørn Følstad:
Improving the User-Centredness of E-Government Projects. WEBIST (2) 2008: 407-414 - 2007
- [j1]Asbjørn Følstad:
Work-Domain Experts as Evaluators: Usability Inspection of Domain-Specific Work-Support Systems. Int. J. Hum. Comput. Interact. 22(3): 217-245 (2007) - 2006
- [c5]Asbjørn Følstad, Ida Bark, Jan Gulliksen:
How HCI-practitioners want to evaluate their own practice. NordiCHI 2006: 417-420 - 2005
- [c4]Ida Bark, Asbjørn Følstad, Jan Gulliksen:
Use and Usefulness of HCI Methods: Results from an Exploratory Study among Nordic HCI Practitioners. BCS HCI 2005: 201-217 - [p2]Reidar Gjersvik, John Krogstie, Asbjørn Følstad:
Participatory Development of Enterprise Process Models. Information Modeling Methods and Methodologies 2005: 195-215 - [p1]Petter Bae Brandtzæg, Asbjørn Følstad, Jan Heim:
Enjoyment: Lessons from Karasek. Funology 2005: 55-65 - 2004
- [c3]Asbjørn Følstad, Håvard D. Jørgensen, John Krogstie:
User involvement in e-government development projects. NordiCHI 2004: 217-224 - 2002
- [c2]Trond Schliemann, Trude Asting, Asbjørn Følstad, Jan Heim:
Medium preference and medium effects in person-person communication. CHI Extended Abstracts 2002: 710-711 - [c1]Asbjørn Følstad, Odd-Wiking Rahlff:
Basic User Requirements for Mobile Work Support Systems - Three Easy Steps. ER (Workshops) 2002: 217-228
Coauthor Index
Petter Bae Brandtzæg
aka: Petter Bae Brandtzaeg
aka: Petter Bae Brandtzaeg
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last updated on 2024-10-15 00:22 CEST by the dblp team
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