"Understanding the user experience of customer service chatbots: An ..."

Isabel Kathleen Fornell Haugeland et al. (2022)

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DOI: 10.1016/J.IJHCS.2022.102788

access: open

type: Journal Article

metadata version: 2024-08-04

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Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli:
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161: 102788 (2022)

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