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Isabel Kathleen Fornell Haugeland

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2022
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Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli:
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161: 102788 (2022)

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