"What Makes Users Trust a Chatbot for Customer Service? An Exploratory ..."

Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli (2018)

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DOI: 10.1007/978-3-030-01437-7_16

access: closed

type: Conference or Workshop Paper

metadata version: 2024-08-04

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Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli:
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI 2018: 194-208

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