• case-insensitive prefix search: default
  e.g., sig matches "SIGIR" as well as "signal"
• exact word search: append dollar sign ($) to word
  e.g., graph$ matches "graph", but not "graphics"
• boolean and: separate words by space
  e.g., codd model
• boolean or: connect words by pipe symbol (|)
  e.g., graph|network

Update May 7, 2017: Please note that we had to disable the phrase search operator (.) and the boolean not operator (-) due to technical problems. For the time being, phrase search queries will yield regular prefix search result, and search terms preceded by a minus will be interpreted as regular (positive) search terms.

found 28 matches

• 2004
• 
  Saligrama R. Agnihothri, Ajay K. Mishra:
  Cross-training Decisions in Field Services with Three Job Types and Server-Job Mismatch. Decis. Sci. 35(2): 239-257 (2004)
• 
  Ronald D. Anderson, Robert D. Mackoy, Vincent B. Thompson, Gilbert Harrell:
  A Bayesian Network Estimation of the Service-Profit Chain for Transport Service Satisfaction. Decis. Sci. 35(4): 665-689 (2004)
• 
  Michael J. Armstrong:
  A Comparison of Arbitration Procedures for Risk-Averse Disputants. Decis. Sci. 35(4): 639-664 (2004)
• 
  Emin Babakus, Carol C. Bienstock, James R. Van Scotter:
  Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth. Decis. Sci. 35(4): 713-737 (2004)
• 
  Kurt M. Bretthauer:
  Service Management. Decis. Sci. 35(3): 325-332 (2004)
• 
  Steven P. Brown, Wynne W. Chin:
  Satisfying and Retaining Customers through Independent Service Representatives. Decis. Sci. 35(3): 527-550 (2004)
• 
  Sunil Chopra, Gilles Reinhardt, Maqbool Dada:
  The Effect of Lead Time Uncertainty on Safety Stocks. Decis. Sci. 35(1): 1-24 (2004)
• 
  Purushothaman Damodaran, Wilbert E. Wilhelm:
  Branch-and-Price Methods for Prescribing Profitable Upgrades of High-Technology Products with Stochastic Demands. Decis. Sci. 35(1): 55-82 (2004)
• 
  Thomas J. Douglas, Lawrence D. Fredendall:
  Evaluating the Deming Management Model of Total Quality in Services. Decis. Sci. 35(3): 393-422 (2004)
• 
  James J. Jiang, Maosen Zhong, Gary Klein, Hong-Gee Chen:
  Nonstationary Brand Variables in Category Management: A Cointegration Perspective. Decis. Sci. 35(1): 101-128 (2004)
• 
  Ad de Jong, Ko de Ruyter:
  Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams. Decis. Sci. 35(3): 457-491 (2004)
• 
  Sheryl E. Kimes, Gary M. Thompson:
  Restaurant Revenue Management at Chevys: Determining the Best Table Mix. Decis. Sci. 35(3): 371-392 (2004)
• 
  Kathryn A. Marley, David A. Collier, Susan Meyer Goldstein:
  The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals. Decis. Sci. 35(3): 349-369 (2004)
• 
  Nagesh N. Murthy, Samit Soni, Soumen Ghosh:
  A Framework for Facilitating Sourcing and Allocation Decisions for Make-to-Order Items. Decis. Sci. 35(4): 609-637 (2004)
• 
  Abraham Y. Nahm, Mark A. Vonderembse, Xenophon Koufteros:
  The Impact of Organizational Culture on Time-Based Manufacturing and Performance. Decis. Sci. 35(4): 579-607 (2004)
• 
  Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. Parasuraman:
  Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities. Decis. Sci. 35(3): 423-455 (2004)
• 
  Madeleine E. Pullman, Michael A. Gross:
  Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decis. Sci. 35(3): 551-578 (2004)
• 
  Cliff T. Ragsdale, Christopher W. Zobel:
  The Ordered Cutting Stock Problem. Decis. Sci. 35(1): 83-100 (2004)
• 
  Powell E. Robinson Jr., F. Barry Lawrence:
  Coordinated Capacitated Lot-Sizing Problem with Dynamic Demand: A Lagrangian Heuristic. Decis. Sci. 35(1): 25-53 (2004)
• 
  Roger W. Schmenner:
  Service Businesses and Productivity. Decis. Sci. 35(3): 333-347 (2004)
• 
  Suresh P. Sethi, Houmin Yan, Hanqin Zhang:
  Quantity Flexibility Contracts: Optimal Decisions with Information Updates. Decis. Sci. 35(4): 691-712 (2004)
• 
  Thomas F. Stafford, Marla R. Stafford, Lawrence L. Schkade:
  Determining Uses and Gratifications for the Internet. Decis. Sci. 35(2): 259-288 (2004)
• 
  Nikos Tsikriktsis, Janelle Heineke:
  The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry. Decis. Sci. 35(1): 129-141 (2004)
• 
  Qiang Tu, Mark A. Vonderembse, T. S. Ragu-Nathan, Bhanu S. Ragu-Nathan:
  Measuring Modularity-Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer-Driven Perspective. Decis. Sci. 35(2): 147-168 (2004)
• 
  Linda G. Wallace, Mark Keil, Arun Rai:
  How Software Project Risk Affects Project Performance: An Investigation of the Dimensions of Risk and an Exploratory Model. Decis. Sci. 35(2): 289-321 (2004)
• 
  Debra Zahay, Abbie Griffin:
  Customer Learning Processes, Strategy Selection, and Performance in Business-to-Business Service Firms. Decis. Sci. 35(2): 169-203 (2004)
• 
  Wei Zhang, Qing Cao, Marc J. Schniederjans:
  Neural Network Earnings per Share Forecasting Models: A Comparative Analysis of Alternative Methods. Decis. Sci. 35(2): 205-237 (2004)
• 
  Zhen Zhu, K. Sivakumar, A. Parasuraman:
  A Mathematical Model of Service Failure and Recovery Strategies. Decis. Sci. 35(3): 493-525 (2004)