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@article{DBLP:journals/dsj/AgnihothriM04,
  author       = {Saligrama R. Agnihothri and
                  Ajay K. Mishra},
  title        = {Cross-training Decisions in Field Services with Three Job Types and
                  Server-Job Mismatch},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {239--257},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02642.x},
  doi          = {10.1111/J.00117315.2004.02642.X},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/AgnihothriM04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/AndersonMTH04,
  author       = {Ronald D. Anderson and
                  Robert D. Mackoy and
                  Vincent B. Thompson and
                  Gilbert Harrell},
  title        = {A Bayesian Network Estimation of the Service-Profit Chain for Transport
                  Service Satisfaction},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {4},
  pages        = {665--689},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5915.2004.02575.x},
  doi          = {10.1111/J.1540-5915.2004.02575.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/AndersonMTH04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/Armstrong04,
  author       = {Michael J. Armstrong},
  title        = {A Comparison of Arbitration Procedures for Risk-Averse Disputants},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {4},
  pages        = {639--664},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5915.2004.02465.x},
  doi          = {10.1111/J.1540-5915.2004.02465.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/Armstrong04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/BabakusBS04,
  author       = {Emin Babakus and
                  Carol C. Bienstock and
                  James R. Van Scotter},
  title        = {Linking Perceived Quality and Customer Satisfaction to Store Traffic
                  and Revenue Growth},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {4},
  pages        = {713--737},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5915.2004.02671.x},
  doi          = {10.1111/J.1540-5915.2004.02671.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/BabakusBS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/Bretthauer04,
  author       = {Kurt M. Bretthauer},
  title        = {Service Management},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {325--332},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.35031.x},
  doi          = {10.1111/J.0011-7315.2004.35031.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/Bretthauer04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/BrownC04,
  author       = {Steven P. Brown and
                  Wynne W. Chin},
  title        = {Satisfying and Retaining Customers through Independent Service Representatives},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {527--550},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02534.x},
  doi          = {10.1111/J.0011-7315.2004.02534.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/BrownC04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/ChopraRD04,
  author       = {Sunil Chopra and
                  Gilles Reinhardt and
                  Maqbool Dada},
  title        = {The Effect of Lead Time Uncertainty on Safety Stocks},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {1},
  pages        = {1--24},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5414.2004.02332.x},
  doi          = {10.1111/J.1540-5414.2004.02332.X},
  timestamp    = {Tue, 07 May 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/dsj/ChopraRD04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/DamodaranW04,
  author       = {Purushothaman Damodaran and
                  Wilbert E. Wilhelm},
  title        = {Branch-and-Price Methods for Prescribing Profitable Upgrades of High-Technology
                  Products with Stochastic Demands},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {1},
  pages        = {55--82},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5414.2004.02420.x},
  doi          = {10.1111/J.1540-5414.2004.02420.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/DamodaranW04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/DouglasF04,
  author       = {Thomas J. Douglas and
                  Lawrence D. Fredendall},
  title        = {Evaluating the Deming Management Model of Total Quality in Services},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {393--422},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02569.x},
  doi          = {10.1111/J.0011-7315.2004.02569.X},
  timestamp    = {Mon, 26 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/dsj/DouglasF04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/JiangZKC04,
  author       = {James J. Jiang and
                  Maosen Zhong and
                  Gary Klein and
                  Hong{-}Gee Chen},
  title        = {Nonstationary Brand Variables in Category Management: {A} Cointegration
                  Perspective},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {1},
  pages        = {101--128},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5414.2004.02270.x},
  doi          = {10.1111/J.1540-5414.2004.02270.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/JiangZKC04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/JongR04,
  author       = {Ad de Jong and
                  Ko de Ruyter},
  title        = {Adaptive versus Proactive Behavior in Service Recovery: The Role of
                  Self-Managing Teams},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {457--491},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02513.x},
  doi          = {10.1111/J.0011-7315.2004.02513.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/JongR04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/KimesT04,
  author       = {Sheryl E. Kimes and
                  Gary M. Thompson},
  title        = {Restaurant Revenue Management at Chevys: Determining the Best Table
                  Mix},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {371--392},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02531.x},
  doi          = {10.1111/J.0011-7315.2004.02531.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/KimesT04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/MarleyCG04,
  author       = {Kathryn A. Marley and
                  David A. Collier and
                  Susan Meyer Goldstein},
  title        = {The Role of Clinical and Process Quality in Achieving Patient Satisfaction
                  in Hospitals},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {349--369},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02570.x},
  doi          = {10.1111/J.0011-7315.2004.02570.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/MarleyCG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/MurthySG04,
  author       = {Nagesh N. Murthy and
                  Samit Soni and
                  Soumen Ghosh},
  title        = {A Framework for Facilitating Sourcing and Allocation Decisions for
                  Make-to-Order Items},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {4},
  pages        = {609--637},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5915.2004.02408.x},
  doi          = {10.1111/J.1540-5915.2004.02408.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/MurthySG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/NahmVK04,
  author       = {Abraham Y. Nahm and
                  Mark A. Vonderembse and
                  Xenophon Koufteros},
  title        = {The Impact of Organizational Culture on Time-Based Manufacturing and
                  Performance},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {4},
  pages        = {579--607},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5915.2004.02660.x},
  doi          = {10.1111/J.1540-5915.2004.02660.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/NahmVK04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/PiccoliBWP04,
  author       = {Gabriele Piccoli and
                  M. Kathryn Brohman and
                  Richard T. Watson and
                  A. Parasuraman},
  title        = {Net-Based Customer Service Systems: Evolution and Revolution in Web
                  Site Functionalities},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {423--455},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02620.x},
  doi          = {10.1111/J.0011-7315.2004.02620.X},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/dsj/PiccoliBWP04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/PullmanG04,
  author       = {Madeleine E. Pullman and
                  Michael A. Gross},
  title        = {Ability of Experience Design Elements to Elicit Emotions and Loyalty
                  Behaviors},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {551--578},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02611.x},
  doi          = {10.1111/J.0011-7315.2004.02611.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/PullmanG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/RagsdaleZ04,
  author       = {Cliff T. Ragsdale and
                  Christopher W. Zobel},
  title        = {The Ordered Cutting Stock Problem},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {1},
  pages        = {83--100},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5414.2004.02505.x},
  doi          = {10.1111/J.1540-5414.2004.02505.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/RagsdaleZ04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/RobinsonL04,
  author       = {Powell E. Robinson Jr. and
                  F. Barry Lawrence},
  title        = {Coordinated Capacitated Lot-Sizing Problem with Dynamic Demand: {A}
                  Lagrangian Heuristic},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {1},
  pages        = {25--53},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5414.2004.02396.x},
  doi          = {10.1111/J.1540-5414.2004.02396.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/RobinsonL04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/Schmenner04,
  author       = {Roger W. Schmenner},
  title        = {Service Businesses and Productivity},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {333--347},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02558.x},
  doi          = {10.1111/J.0011-7315.2004.02558.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/Schmenner04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/SethiYZ04,
  author       = {Suresh P. Sethi and
                  Houmin Yan and
                  Hanqin Zhang},
  title        = {Quantity Flexibility Contracts: Optimal Decisions with Information
                  Updates},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {4},
  pages        = {691--712},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5915.2004.02873.x},
  doi          = {10.1111/J.1540-5915.2004.02873.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/SethiYZ04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/StaffordSS04,
  author       = {Thomas F. Stafford and
                  Marla R. Stafford and
                  Lawrence L. Schkade},
  title        = {Determining Uses and Gratifications for the Internet},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {259--288},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02524.x},
  doi          = {10.1111/J.00117315.2004.02524.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/StaffordSS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/TsikriktsisH04,
  author       = {Nikos Tsikriktsis and
                  Janelle Heineke},
  title        = {The Impact of Process Variation on Customer Dissatisfaction: Evidence
                  from the {U.S.} Domestic Airline Industry},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {1},
  pages        = {129--141},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.1540-5414.2004.02483.x},
  doi          = {10.1111/J.1540-5414.2004.02483.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/TsikriktsisH04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/TuVRR04,
  author       = {Qiang Tu and
                  Mark A. Vonderembse and
                  T. S. Ragu{-}Nathan and
                  Bhanu S. Ragu{-}Nathan},
  title        = {Measuring Modularity-Based Manufacturing Practices and Their Impact
                  on Mass Customization Capability: {A} Customer-Driven Perspective},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {147--168},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02663.x},
  doi          = {10.1111/J.00117315.2004.02663.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/TuVRR04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/WallaceKR04,
  author       = {Linda G. Wallace and
                  Mark Keil and
                  Arun Rai},
  title        = {How Software Project Risk Affects Project Performance: An Investigation
                  of the Dimensions of Risk and an Exploratory Model},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {289--321},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02059.x},
  doi          = {10.1111/J.00117315.2004.02059.X},
  timestamp    = {Mon, 03 May 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/dsj/WallaceKR04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/ZahayG04,
  author       = {Debra Zahay and
                  Abbie Griffin},
  title        = {Customer Learning Processes, Strategy Selection, and Performance in
                  Business-to-Business Service Firms},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {169--203},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02338.x},
  doi          = {10.1111/J.00117315.2004.02338.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/ZahayG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/ZhangCS04,
  author       = {Wei Zhang and
                  Qing Cao and
                  Marc J. Schniederjans},
  title        = {Neural Network Earnings per Share Forecasting Models: {A} Comparative
                  Analysis of Alternative Methods},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {205--237},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02674.x},
  doi          = {10.1111/J.00117315.2004.02674.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/ZhangCS04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/dsj/ZhuSP04,
  author       = {Zhen Zhu and
                  K. Sivakumar and
                  A. Parasuraman},
  title        = {A Mathematical Model of Service Failure and Recovery Strategies},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {3},
  pages        = {493--525},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.0011-7315.2004.02597.x},
  doi          = {10.1111/J.0011-7315.2004.02597.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/ZhuSP04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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