"Satisfying and Retaining Customers through Independent Service ..."

Steven P. Brown, Wynne W. Chin (2004)

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DOI: 10.1111/J.0011-7315.2004.02534.X

access: closed

type: Journal Article

metadata version: 2020-03-13

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Steven P. Brown, Wynne W. Chin:
Satisfying and Retaining Customers through Independent Service Representatives. Decis. Sci. 35(3): 527-550 (2004)

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