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ORCIDDecision Sciences, Volume 35
Volume 35, Number 1, February 2004
- Sunil Chopra
, Gilles Reinhardt, Maqbool Dada:
The Effect of Lead Time Uncertainty on Safety Stocks. 1-24 - Powell E. Robinson Jr., F. Barry Lawrence:
Coordinated Capacitated Lot-Sizing Problem with Dynamic Demand: A Lagrangian Heuristic. 25-53 - Purushothaman Damodaran, Wilbert E. Wilhelm:
Branch-and-Price Methods for Prescribing Profitable Upgrades of High-Technology Products with Stochastic Demands. 55-82 - Cliff T. Ragsdale, Christopher W. Zobel:
The Ordered Cutting Stock Problem. 83-100 - James J. Jiang, Maosen Zhong, Gary Klein, Hong-Gee Chen:
Nonstationary Brand Variables in Category Management: A Cointegration Perspective. 101-128 - Nikos Tsikriktsis, Janelle Heineke:
The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry. 129-141
Volume 35, Number 2, May 2004
- Qiang Tu, Mark A. Vonderembse, T. S. Ragu-Nathan, Bhanu S. Ragu-Nathan:
Measuring Modularity-Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer-Driven Perspective. 147-168 - Debra Zahay, Abbie Griffin:
Customer Learning Processes, Strategy Selection, and Performance in Business-to-Business Service Firms. 169-203 - Wei Zhang, Qing Cao, Marc J. Schniederjans:
Neural Network Earnings per Share Forecasting Models: A Comparative Analysis of Alternative Methods. 205-237 - Saligrama R. Agnihothri, Ajay K. Mishra:
Cross-training Decisions in Field Services with Three Job Types and Server-Job Mismatch. 239-257 - Thomas F. Stafford, Marla R. Stafford, Lawrence L. Schkade:
Determining Uses and Gratifications for the Internet. 259-288 - Linda G. Wallace, Mark Keil, Arun Rai:
How Software Project Risk Affects Project Performance: An Investigation of the Dimensions of Risk and an Exploratory Model. 289-321
Volume 35, Number 3, August 2004
- Kurt M. Bretthauer:
Service Management. 325-332 - Roger W. Schmenner:
Service Businesses and Productivity. 333-347 - Kathryn A. Marley, David A. Collier, Susan Meyer Goldstein:
The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals. 349-369 - Sheryl E. Kimes, Gary M. Thompson:
Restaurant Revenue Management at Chevys: Determining the Best Table Mix. 371-392 - Thomas J. Douglas, Lawrence D. Fredendall:
Evaluating the Deming Management Model of Total Quality in Services. 393-422 - Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. Parasuraman:
Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities. 423-455 - Ad de Jong, Ko de Ruyter:
Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams. 457-491 - Zhen Zhu, K. Sivakumar, A. Parasuraman:
A Mathematical Model of Service Failure and Recovery Strategies. 493-525 - Steven P. Brown, Wynne W. Chin:
Satisfying and Retaining Customers through Independent Service Representatives. 527-550 - Madeleine E. Pullman, Michael A. Gross:
Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. 551-578
Volume 35, Number 4, November 2004
- Abraham Y. Nahm, Mark A. Vonderembse, Xenophon Koufteros:
The Impact of Organizational Culture on Time-Based Manufacturing and Performance. 579-607 - Nagesh N. Murthy, Samit Soni, Soumen Ghosh:
A Framework for Facilitating Sourcing and Allocation Decisions for Make-to-Order Items. 609-637 - Michael J. Armstrong:
A Comparison of Arbitration Procedures for Risk-Averse Disputants. 639-664 - Ronald D. Anderson, Robert D. Mackoy, Vincent B. Thompson, Gilbert Harrell:
A Bayesian Network Estimation of the Service-Profit Chain for Transport Service Satisfaction. 665-689 - Suresh P. Sethi, Houmin Yan, Hanqin Zhang:
Quantity Flexibility Contracts: Optimal Decisions with Information Updates. 691-712 - Emin Babakus, Carol C. Bienstock, James R. Van Scotter:
Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth. 713-737
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