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"Ability of Experience Design Elements to Elicit Emotions and Loyalty ..."
Madeleine E. Pullman, Michael A. Gross (2004)
- Madeleine E. Pullman, Michael A. Gross:
Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decis. Sci. 35(3): 551-578 (2004)
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