• case-insensitive prefix search: default
  e.g., sig matches "SIGIR" as well as "signal"
• exact word search: append dollar sign ($) to word
  e.g., graph$ matches "graph", but not "graphics"
• boolean and: separate words by space
  e.g., codd model
• boolean or: connect words by pipe symbol (|)
  e.g., graph|network

Update May 7, 2017: Please note that we had to disable the phrase search operator (.) and the boolean not operator (-) due to technical problems. For the time being, phrase search queries will yield regular prefix search result, and search terms preceded by a minus will be interpreted as regular (positive) search terms.

found 19 matches

• 2011
• 
  Tor Helge Aas:
  Management control of service innovation activities: an exploratory investigation of best practice. Int. J. Serv. Technol. Manag. 16(3/4): 318-336 (2011)
• 
  Mahamadou Biga-Diambeidou, Frédéric Nlemvo:
  Performance and growth dynamics in young service firms: an exploratory study. Int. J. Serv. Technol. Manag. 16(3/4): 262-279 (2011)
• 
  Shun-Hsing Chen, Chen-Kuo Pai, Fei-Yun Chen:
  The establishment of appropriate service strategy for banking industry customers with different value. Int. J. Serv. Technol. Manag. 16(1): 91-106 (2011)
• 
  Colin Cheng:
  Dynamic service innovation capability, radical service innovation and open business models. Int. J. Serv. Technol. Manag. 16(3/4): 229-242 (2011)
• 
  Colin C. Cheng, Dennis Krumwiede:
  The effects of market orientation on new service performance: the mediating role of innovation. Int. J. Serv. Technol. Manag. 16(1): 49-73 (2011)
• 
  Feng He, Rong Chen:
  R&D, advertising and firm technical efficiency: an empirical analysis on Chinese and Japanese household appliance industry. Int. J. Serv. Technol. Manag. 16(1): 107-122 (2011)
• 
  Christoph Heitz, Marcel Dettling, Andreas Ruckstuhl:
  Modelling customer lifetime value in contractual settings. Int. J. Serv. Technol. Manag. 16(2): 172-190 (2011)
• 
  Wout Hofman, Yao-Hua Tan:
  Requirements for modelling interoperability in knowledge intensive service systems based on BeerLL. Int. J. Serv. Technol. Manag. 16(2): 191-207 (2011)
• 
  Michael Johnson:
  Public sector e-procurement: a study of benefits from e-markets in the local government sector. Int. J. Serv. Technol. Manag. 16(1): 1-27 (2011)
• 
  Sun K. Kim:
  Evaluation of design for service innovation curriculum: validation framework and preliminary results. Int. J. Serv. Technol. Manag. 16(3/4): 280-297 (2011)
• 
  Jungmann Lee, Kiyong Om, Changi Nam:
  A wireless telecommunications technology policy for digital life in Korea. Int. J. Serv. Technol. Manag. 16(1): 74-90 (2011)
• 
  Shu-Ping Lin, Ya-Hui Chan:
  Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis. Int. J. Serv. Technol. Manag. 16(1): 28-48 (2011)
• 
  Michael H. Lyons:
  Two contexts of knowledge intensive service systems: high contact and mass market. Int. J. Serv. Technol. Manag. 16(2): 160-171 (2011)
• 
  Ian Miles:
  From knowledge-intensive services to knowledge-intensive service systems. Int. J. Serv. Technol. Manag. 16(2): 141-159 (2011)
• 
  Pascal Paillé, Denis Morin, François Grima:
  Managing commitment to customer in the public sector: highlight the role of the supervisor. Int. J. Serv. Technol. Manag. 16(3/4): 298-317 (2011)
• 
  Marko Ropret, Peter Fatur, Karmen Rodman, Borut Likar:
  Factors of successful innovation in services. Int. J. Serv. Technol. Manag. 16(3/4): 243-261 (2011)
• 
  Ye Wang, Jie Sun, Liping Zhao, Xinyu Wang, Xiaohu Yang, Aleksander J. Kavs:
  Understanding quality requirements in knowledge intensive service systems. Int. J. Serv. Technol. Manag. 16(2): 208-221 (2011)
• 
  Jennifer Wilby, Linda A. Macaulay, Babis Theodoulidis:
  Intentionally holistic knowledge intensive service systems. Int. J. Serv. Technol. Manag. 16(2): 126-140 (2011)
• 
  Xiaolin Zheng, Zhen Lin, Jianyue Wang, Yijun Bei:
  Rule-based service charging method for composite services. Int. J. Serv. Technol. Manag. 16(3/4): 337-355 (2011)