"Enhancing service quality improvement strategies by integrating Kano's ..."

Shu-Ping Lin, Ya-Hui Chan (2011)

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DOI: 10.1504/IJSTM.2011.041976

access: closed

type: Journal Article

metadata version: 2024-10-06

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Shu-Ping Lin, Ya-Hui Chan:
Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis. Int. J. Serv. Technol. Manag. 16(1): 28-48 (2011)

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