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"Understanding quality requirements in knowledge intensive service systems."
Ye Wang et al. (2011)
- Ye Wang, Jie Sun, Liping Zhao, Xinyu Wang, Xiaohu Yang, Aleksander J. Kavs:
Understanding quality requirements in knowledge intensive service systems. Int. J. Serv. Technol. Manag. 16(2): 208-221 (2011)
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