Search dblp for Publications

export results for "toc:db/journals/ijstm/ijstm16.bht:"

 download as .bib file

@article{DBLP:journals/ijstm/Aas11,
  author       = {Tor Helge Aas},
  title        = {Management control of service innovation activities: an exploratory
                  investigation of best practice},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {318--336},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044362},
  doi          = {10.1504/IJSTM.2011.044362},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Aas11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Biga-DiambeidouN11,
  author       = {Mahamadou Biga{-}Diambeidou and
                  Fr{\'{e}}d{\'{e}}ric Nlemvo},
  title        = {Performance and growth dynamics in young service firms: an exploratory
                  study},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {262--279},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044359},
  doi          = {10.1504/IJSTM.2011.044359},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Biga-DiambeidouN11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ChenPC11,
  author       = {Shun{-}Hsing Chen and
                  Chen{-}Kuo Pai and
                  Fei{-}Yun Chen},
  title        = {The establishment of appropriate service strategy for banking industry
                  customers with different value},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {1},
  pages        = {91--106},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.041979},
  doi          = {10.1504/IJSTM.2011.041979},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ChenPC11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Cheng11,
  author       = {Colin Cheng},
  title        = {Dynamic service innovation capability, radical service innovation
                  and open business models},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {229--242},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044357},
  doi          = {10.1504/IJSTM.2011.044357},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Cheng11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ChengK11,
  author       = {Colin C. Cheng and
                  Dennis Krumwiede},
  title        = {The effects of market orientation on new service performance: the
                  mediating role of innovation},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {1},
  pages        = {49--73},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.041977},
  doi          = {10.1504/IJSTM.2011.041977},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ChengK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HeC11,
  author       = {Feng He and
                  Rong Chen},
  title        = {R{\&}D, advertising and firm technical efficiency: an empirical
                  analysis on Chinese and Japanese household appliance industry},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {1},
  pages        = {107--122},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.041980},
  doi          = {10.1504/IJSTM.2011.041980},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HeC11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HeitzDR11,
  author       = {Christoph Heitz and
                  Marcel Dettling and
                  Andreas Ruckstuhl},
  title        = {Modelling customer lifetime value in contractual settings},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {2},
  pages        = {172--190},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.042595},
  doi          = {10.1504/IJSTM.2011.042595},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HeitzDR11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HofmanT11,
  author       = {Wout Hofman and
                  Yao{-}Hua Tan},
  title        = {Requirements for modelling interoperability in knowledge intensive
                  service systems based on BeerLL},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {2},
  pages        = {191--207},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.042596},
  doi          = {10.1504/IJSTM.2011.042596},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HofmanT11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Johnson11,
  author       = {Michael Johnson},
  title        = {Public sector e-procurement: a study of benefits from e-markets in
                  the local government sector},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {1},
  pages        = {1--27},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.041975},
  doi          = {10.1504/IJSTM.2011.041975},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Johnson11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Kim11,
  author       = {Sun K. Kim},
  title        = {Evaluation of design for service innovation curriculum: validation
                  framework and preliminary results},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {280--297},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044360},
  doi          = {10.1504/IJSTM.2011.044360},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Kim11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LeeON11,
  author       = {Jungmann Lee and
                  Kiyong Om and
                  Changi Nam},
  title        = {A wireless telecommunications technology policy for digital life in
                  Korea},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {1},
  pages        = {74--90},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.041978},
  doi          = {10.1504/IJSTM.2011.041978},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LeeON11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LinC11a,
  author       = {Shu{-}Ping Lin and
                  Ya{-}Hui Chan},
  title        = {Enhancing service quality improvement strategies by integrating Kano's
                  model with importance-performance analysis},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {1},
  pages        = {28--48},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.041976},
  doi          = {10.1504/IJSTM.2011.041976},
  timestamp    = {Sun, 06 Oct 2024 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LinC11a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Lyons11,
  author       = {Michael H. Lyons},
  title        = {Two contexts of knowledge intensive service systems: high contact
                  and mass market},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {2},
  pages        = {160--171},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.042594},
  doi          = {10.1504/IJSTM.2011.042594},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Lyons11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Miles11,
  author       = {Ian Miles},
  title        = {From knowledge-intensive services to knowledge-intensive service systems},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {2},
  pages        = {141--159},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.042593},
  doi          = {10.1504/IJSTM.2011.042593},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Miles11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/PailleMG11,
  author       = {Pascal Paill{\'{e}} and
                  Denis Morin and
                  Fran{\c{c}}ois Grima},
  title        = {Managing commitment to customer in the public sector: highlight the
                  role of the supervisor},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {298--317},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044361},
  doi          = {10.1504/IJSTM.2011.044361},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/PailleMG11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/RopretFRL11,
  author       = {Marko Ropret and
                  Peter Fatur and
                  Karmen Rodman and
                  Borut Likar},
  title        = {Factors of successful innovation in services},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {243--261},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044358},
  doi          = {10.1504/IJSTM.2011.044358},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/RopretFRL11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/WangSZWYK11,
  author       = {Ye Wang and
                  Jie Sun and
                  Liping Zhao and
                  Xinyu Wang and
                  Xiaohu Yang and
                  Aleksander J. Kavs},
  title        = {Understanding quality requirements in knowledge intensive service
                  systems},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {2},
  pages        = {208--221},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.042597},
  doi          = {10.1504/IJSTM.2011.042597},
  timestamp    = {Mon, 12 Jun 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/WangSZWYK11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/WilbyMT11,
  author       = {Jennifer Wilby and
                  Linda A. Macaulay and
                  Babis Theodoulidis},
  title        = {Intentionally holistic knowledge intensive service systems},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {2},
  pages        = {126--140},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.042592},
  doi          = {10.1504/IJSTM.2011.042592},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/WilbyMT11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ZhengLWB11,
  author       = {Xiaolin Zheng and
                  Zhen Lin and
                  Jianyue Wang and
                  Yijun Bei},
  title        = {Rule-based service charging method for composite services},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {16},
  number       = {3/4},
  pages        = {337--355},
  year         = {2011},
  url          = {https://doi.org/10.1504/IJSTM.2011.044309},
  doi          = {10.1504/IJSTM.2011.044309},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ZhengLWB11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.