"Two contexts of knowledge intensive service systems: high contact and mass ..."

Michael H. Lyons (2011)

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DOI: 10.1504/IJSTM.2011.042594

access: closed

type: Journal Article

metadata version: 2020-07-30

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Michael H. Lyons:
Two contexts of knowledge intensive service systems: high contact and mass market. Int. J. Serv. Technol. Manag. 16(2): 160-171 (2011)

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