- 2004
- Par Ahlstrom:
Lean service operations: translating lean production principles to service operations. Int. J. Serv. Technol. Manag. 5(5/6): 545-564 (2004) - Uday M. Apte, Chon-Huat Goh:
Applying lean manufacturing principles to information intensive services. Int. J. Serv. Technol. Manag. 5(5/6): 488-506 (2004) - Daniel Arias-Aranda, María José Álvarez Gil:
Long and short-term effects of customisation on the service operations strategy. Int. J. Serv. Technol. Manag. 5(3): 233-246 (2004) - Daniel Berg, Norman G. Einspruch:
The service role of government in streamlining opportunities for construction permitting in disaster recovery. Int. J. Serv. Technol. Manag. 5(3): 312-315 (2004) - Diego Jesus Cuello De Oro Celestino, Luis Miguel Delgado Estirado, Marta Fossas Olalla:
Analysis of the relational capital between logistic partners. Int. J. Serv. Technol. Manag. 5(5/6): 507-521 (2004) - Tser-Yieth Chen, Ji-jenn Chiou:
Forecasting the development of internet security technology in Taiwan via scenario analysis. Int. J. Serv. Technol. Manag. 5(2): 170-180 (2004) - Joe Cheng, Ya-Wen Yu, Min-Jen Tsai, Gwo-Hsiung Tzeng:
Setting a business strategy to weather the telecommunications industry downturn by using fuzzy MCDM. Int. J. Serv. Technol. Manag. 5(4): 346-361 (2004) - Sung-Eui Cho, Kwangtae Park, Jonguk Kim:
Taxonomy of services and its relationship with operations and strategy in electronic commerce. Int. J. Serv. Technol. Manag. 5(5/6): 596-611 (2004) - Colin Combe:
A comparative analysis of the regulatory and business implications of broadband rollout for the USA and the UK communications industries. Int. J. Serv. Technol. Manag. 5(3): 302-311 (2004) - Albert Corominas, Amaia Lusa, Rafael Pastor:
Characteristics and classification of the annualised working hours planning problems. Int. J. Serv. Technol. Manag. 5(5/6): 435-447 (2004) - Lluis Cuatrecasas:
A lean management implementation method in service operations. Int. J. Serv. Technol. Manag. 5(5/6): 532-544 (2004) - P. K. Dey, S. Hariharan, A. Y. Kumar, H. S. L. Moseley:
Performance measurement of intensive care services in hospitals: the case of Barbados. Int. J. Serv. Technol. Manag. 5(5/6): 579-595 (2004) - Prasanta Kumar Dey, S. Hariharan, Stephen O. Ogunlana:
Information system planning in a drug service: a case study. Int. J. Serv. Technol. Manag. 5(2): 181-205 (2004) - Alfonso Durán:
Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility. Int. J. Serv. Technol. Manag. 5(5/6): 448-464 (2004) - James A. Fitzsimmons, Edward Anderson, Douglas Morrice, G. Edward Powell:
Managing service supply relationships. Int. J. Serv. Technol. Manag. 5(3): 221-232 (2004) - Giorgio Gottardi, Ettore Bolisani, Matteo Di Biagi:
Electronic commerce and open communities: an assessment of internet EDI. Int. J. Serv. Technol. Manag. 5(2): 151-169 (2004) - Manuel Guisado-Tato, M. Vila-Alonso, Carlos Ferro-Soto:
Structural analysis of the shipbuilding industry based on transaction cost theory. Int. J. Serv. Technol. Manag. 5(4): 372-384 (2004) - Kai-chiu Ho, Patrick Chi-leung Hui, Xiao-ming Tao, Philip Kwok-wing Yeung:
Measuring the technological development of textiles and clothing industry in Hong Kong: evaluation of key indicators. Int. J. Serv. Technol. Manag. 5(1): 56-89 (2004) - Feng-Hsiung Hou:
A research on the relationship between internet usage and organisational performance in South Korean electronic commerce organisations. Int. J. Serv. Technol. Manag. 5(4): 362-371 (2004) - Patrick Ibbotson, Martin Fahy:
The impact of e-commerce on small Irish firms. Int. J. Serv. Technol. Manag. 5(4): 317-332 (2004) - Liu Jian, ShiHua Ma:
Research on values of safety factor coordination under random supply. Int. J. Serv. Technol. Manag. 5(1): 90-99 (2004) - Vesa Kamarainen, Mikko Punakivi:
Unattended reception a business opportunity? Int. J. Serv. Technol. Manag. 5(2): 206-220 (2004) - Robert Kapanen:
Customer relationship management and service delivery. Int. J. Serv. Technol. Manag. 5(1): 42-55 (2004) - B. P. Lingaraj, Joseph N. Khamalah:
Total quality management in small well-established service businesses. Int. J. Serv. Technol. Manag. 5(5/6): 479-487 (2004) - Brian G. Mackie, Charles E. Downing:
Viability of electronic service offerings: user satisfaction in the business-to-employee market. Int. J. Serv. Technol. Manag. 5(1): 14-24 (2004) - Raman Manandhar, John C. S. Tang:
An empirical study on the evaluation of bank branch performance using data envelopment analysis. Int. J. Serv. Technol. Manag. 5(2): 111-139 (2004) - Rodney McAdam, Ian M. O'Neill:
The impact of the QUEST quality award on the public leisure sector. Int. J. Serv. Technol. Manag. 5(3): 284-301 (2004) - Fernando Enrique Garcia Muina, Gregorio Martin de Castro, Pedro López-Sáez:
A measurement model of technological knowledge in professional firms. Int. J. Serv. Technol. Manag. 5(5/6): 565-578 (2004) - John Mylonakis:
Positioning communication strategies of Greek shipping companies relating to ferry passenger markets. Int. J. Serv. Technol. Manag. 5(1): 100-110 (2004) - John Mylonakis:
Bank market conceptual maps: customers' perceptions of Hellenic financial services. Int. J. Serv. Technol. Manag. 5(2): 140-150 (2004)