"Total quality management in small well-established service businesses."

B. P. Lingaraj, Joseph N. Khamalah (2004)

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DOI: 10.1504/IJSTM.2004.006279

access: closed

type: Journal Article

metadata version: 2020-07-30

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B. P. Lingaraj, Joseph N. Khamalah:
Total quality management in small well-established service businesses. Int. J. Serv. Technol. Manag. 5(5/6): 479-487 (2004)

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