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ORCIDWillem Pieterson
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2020 – today
- 2022
[c20]Willem Pieterson
, Christian Østergaard Madsen, Wolfgang Ebbers:
Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. EGOV 2022: 60-72- 2020
- [j10]Willem J. Pieterson, Wolfgang E. Ebbers:
Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks. Gov. Inf. Q. 37(3): 101478 (2020) - [c19]Christian Ø. Madsen, Willem Pieterson, Sara Hofmann:
The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. EGOV-CeDEM-ePart-* 2020: 107-116 - [c18]Willem Pieterson, Cindy Weng:
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. EGOV 2020: 138-150
2010 – 2019
- 2019
- [c17]Christian Østergaard Madsen, Sara Hofmann, Willem Pieterson:
Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices. EGOV 2019: 139-151 - 2017
- [j9]Yvon van den Boer, Willem Pieterson, Rex Arendsen, Jan van Dijk:
Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach. Gov. Inf. Q. 34(3): 434-456 (2017) - [c16]Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen:
New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. EGOV 2017: 47-59 - 2016
- [j8]Yvon van den Boer, Rex Arendsen, Willem Pieterson:
In search of information: Investigating source and channel choices in business-to-government service interactions. Gov. Inf. Q. 33(1): 40-52 (2016) - [j7]Wolfgang E. Ebbers, Marloes G. M. Jansen, Willem J. Pieterson, Lidwien A. L. van de Wijngaert:
Facts and feelings: The role of rational and irrational factors in citizens' channel choices. Gov. Inf. Q. 33(3): 506-515 (2016) - 2014
- [c15]Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot:
Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. EGOV 2014: 120-132 - 2012
- [c14]Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen:
On the Interaction of Source and Channel Choice in the Government-to-Business Context. EGOV 2012: 27-39 - 2011
- [j6]Lidwien van de Wijngaert, Willem Pieterson, Marije Teerling:
Influencing citizen behavior: Experiences from multichannel marketing pilot projects. Int. J. Inf. Manag. 31(5): 415-419 (2011) - [j5]Marije Teerling, Willem Pieterson:
How to improve e-government use: An empirical examination of multichannel marketing instruments. Inf. Polity 16(2): 171-187 (2011) - [c13]Yvon van den Boer, Willem Pieterson, Rex Arendsen:
Channel Choice in the G2B Context: Towards a Research Agenda. I3E 2011: 14-27 - 2010
- [j4]Marije L. Teerling, Willem Pieterson:
Multichannel marketing: An experiment on guiding citizens to the electronic channels. Gov. Inf. Q. 27(1): 98-107 (2010) - [j3]Willem Pieterson:
Citizens and Service Channels: Channel Choice and Channel Management Implications. Int. J. Electron. Gov. Res. 6(2): 37-53 (2010) - [c12]Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson:
Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. EGOV 2010: 144-155
2000 – 2009
- 2009
- [c11]Marije Teerling, Willem Pieterson:
Multi-channel marketing: an experiment on leading citizens to online public services. D.GO 2009: 104-112 - [c10]Willem Pieterson, Bram Klievink, Marijn Janssen:
Multi-channel management: putting it into practice. D.GO 2009: 354-355 - [c9]Willem Pieterson, Marije Teerling:
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. EGOV 2009: 222-233 - [c8]Marije Teerling, Willem Pieterson:
Government Multichannel Marketing: How to Seduce Citizens to the Web Channels? HICSS 2009: 1-10 - 2008
- [j2]Wolfgang E. Ebbers, Willem J. Pieterson, H. N. Noordman:
Electronic government: Rethinking channel management strategies. Gov. Inf. Q. 25(2): 181-201 (2008) - [c7]Bram Klievink, Marijn Janssen, Willem Pieterson, Erwin Fielt:
Multi-channel management strategy and coordination: the next hurdle in customer-orientation. DG.O 2008: 385-386 - [c6]Willem Pieterson, Marije Teerling:
Citizen behavior in a multi-channel environment. DG.O 2008: 387-388 - [c5]Marije Teerling, Willem Pieterson, Marijn Janssen, Bram Klievink, Koen Pauwels:
Multi-channel management workshop. DG.O 2008: 458 - [c4]Willem Pieterson, Marije Teerling, Wolfgang Ebbers:
Channel Perceptions and Usage: Beyond Media Richness Factors. EGOV 2008: 219-230 - 2007
- [j1]Willem Pieterson, Wolfgang Ebbers, Jan van Dijk:
Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Gov. Inf. Q. 24(1): 148-164 (2007) - [c3]Willem Pieterson, Jan van Dijk:
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. DG.O 2007: 173-182 - [c2]Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers:
E-Services for Citizens: The Dutch Usage Case. EGOV 2007: 155-166 - 2005
- [c1]Willem Pieterson, Wolfgang Ebbers, Jan van Dijk:
The Opportunities and Barriers of User Profiling in the Public Sector. EGOV 2005: 269-280
Coauthor Index
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