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"Source and Channel Choices in Business-to-Government Service Interactions: ..."
Yvon van den Boer et al. (2014)
- Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot:
Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. EGOV 2014: 120-132
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