"Channel choice determinants; an exploration of the factors that determine ..."

Willem Pieterson, Jan van Dijk (2007)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2015-11-20

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Willem Pieterson, Jan van Dijk:
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. DG.O 2007: 173-182

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