default search action
Google
Google Scholar
Semantic Scholar
Internet Archive Scholar
CiteSeerX
ORCIDWillem Pieterson
Person information
Refine list
refinements active!
zoomed in on ?? of ?? records
view refined list in
export refined list as
Journal Articles
- 2020
[j10]Willem J. Pieterson
, Wolfgang E. Ebbers:
Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks. Gov. Inf. Q. 37(3): 101478 (2020)- 2017
- [j9]Yvon van den Boer, Willem Pieterson, Rex Arendsen, Jan van Dijk:
Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach. Gov. Inf. Q. 34(3): 434-456 (2017) - 2016
- [j8]Yvon van den Boer, Rex Arendsen, Willem Pieterson:
In search of information: Investigating source and channel choices in business-to-government service interactions. Gov. Inf. Q. 33(1): 40-52 (2016) - [j7]Wolfgang E. Ebbers, Marloes G. M. Jansen, Willem J. Pieterson, Lidwien A. L. van de Wijngaert:
Facts and feelings: The role of rational and irrational factors in citizens' channel choices. Gov. Inf. Q. 33(3): 506-515 (2016) - 2011
- [j6]Lidwien van de Wijngaert, Willem Pieterson, Marije Teerling:
Influencing citizen behavior: Experiences from multichannel marketing pilot projects. Int. J. Inf. Manag. 31(5): 415-419 (2011) - [j5]Marije Teerling, Willem Pieterson:
How to improve e-government use: An empirical examination of multichannel marketing instruments. Inf. Polity 16(2): 171-187 (2011) - 2010
- [j4]Marije L. Teerling, Willem Pieterson:
Multichannel marketing: An experiment on guiding citizens to the electronic channels. Gov. Inf. Q. 27(1): 98-107 (2010) - [j3]Willem Pieterson:
Citizens and Service Channels: Channel Choice and Channel Management Implications. Int. J. Electron. Gov. Res. 6(2): 37-53 (2010) - 2008
- [j2]Wolfgang E. Ebbers, Willem J. Pieterson, H. N. Noordman:
Electronic government: Rethinking channel management strategies. Gov. Inf. Q. 25(2): 181-201 (2008) - 2007
- [j1]Willem Pieterson, Wolfgang Ebbers, Jan van Dijk:
Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Gov. Inf. Q. 24(1): 148-164 (2007)
Conference and Workshop Papers
- 2022
- [c20]Willem Pieterson, Christian Østergaard Madsen, Wolfgang Ebbers:
Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. EGOV 2022: 60-72 - 2020
- [c19]Christian Ø. Madsen, Willem Pieterson, Sara Hofmann:
The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. EGOV-CeDEM-ePart-* 2020: 107-116 - [c18]Willem Pieterson, Cindy Weng:
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. EGOV 2020: 138-150 - 2019
- [c17]Christian Østergaard Madsen, Sara Hofmann, Willem Pieterson:
Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices. EGOV 2019: 139-151 - 2017
- [c16]Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen:
New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. EGOV 2017: 47-59 - 2014
- [c15]Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot:
Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. EGOV 2014: 120-132 - 2012
- [c14]Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen:
On the Interaction of Source and Channel Choice in the Government-to-Business Context. EGOV 2012: 27-39 - 2011
- [c13]Yvon van den Boer, Willem Pieterson, Rex Arendsen:
Channel Choice in the G2B Context: Towards a Research Agenda. I3E 2011: 14-27 - 2010
- [c12]Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson:
Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. EGOV 2010: 144-155 - 2009
- [c11]Marije Teerling, Willem Pieterson:
Multi-channel marketing: an experiment on leading citizens to online public services. D.GO 2009: 104-112 - [c10]Willem Pieterson, Bram Klievink, Marijn Janssen:
Multi-channel management: putting it into practice. D.GO 2009: 354-355 - [c9]Willem Pieterson, Marije Teerling:
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. EGOV 2009: 222-233 - [c8]Marije Teerling, Willem Pieterson:
Government Multichannel Marketing: How to Seduce Citizens to the Web Channels? HICSS 2009: 1-10 - 2008
- [c7]Bram Klievink, Marijn Janssen, Willem Pieterson, Erwin Fielt:
Multi-channel management strategy and coordination: the next hurdle in customer-orientation. DG.O 2008: 385-386 - [c6]Willem Pieterson, Marije Teerling:
Citizen behavior in a multi-channel environment. DG.O 2008: 387-388 - [c5]Marije Teerling, Willem Pieterson, Marijn Janssen, Bram Klievink, Koen Pauwels:
Multi-channel management workshop. DG.O 2008: 458 - [c4]Willem Pieterson, Marije Teerling, Wolfgang Ebbers:
Channel Perceptions and Usage: Beyond Media Richness Factors. EGOV 2008: 219-230 - 2007
- [c3]Willem Pieterson, Jan van Dijk:
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. DG.O 2007: 173-182 - [c2]Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers:
E-Services for Citizens: The Dutch Usage Case. EGOV 2007: 155-166 - 2005
- [c1]Willem Pieterson, Wolfgang Ebbers, Jan van Dijk:
The Opportunities and Barriers of User Profiling in the Public Sector. EGOV 2005: 269-280
Coauthor Index
manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.
Unpaywalled article links
Add open access links from 
to the list of external document links (if available).
Privacy notice: By enabling the option above, your browser will contact the API of unpaywall.org to load hyperlinks to open access articles. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the Unpaywall privacy policy.
Archived links via Wayback Machine
For web page which are no longer available, try to retrieve content from the 
of the Internet Archive (if available).
Privacy notice: By enabling the option above, your browser will contact the API of archive.org to check for archived content of web pages that are no longer available. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the Internet Archive privacy policy.
Reference lists
Add a list of references from 
, 
, and 
to record detail pages.
load references from crossref.org and opencitations.net
Privacy notice: By enabling the option above, your browser will contact the APIs of crossref.org, opencitations.net, and semanticscholar.org to load article reference information. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the Crossref privacy policy and the OpenCitations privacy policy, as well as the AI2 Privacy Policy covering Semantic Scholar.
Citation data
Add a list of citing articles from and to record detail pages.
load citations from opencitations.net
Privacy notice: By enabling the option above, your browser will contact the API of opencitations.net and semanticscholar.org to load citation information. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the OpenCitations privacy policy as well as the AI2 Privacy Policy covering Semantic Scholar.
OpenAlex data
Load additional information about publications from 
.
Privacy notice: By enabling the option above, your browser will contact the API of openalex.org to load additional information. Although we do not have any reason to believe that your call will be tracked, we do not have any control over how the remote server uses your data. So please proceed with care and consider checking the information given by OpenAlex.
last updated on 2024-04-24 23:10 CEST by the dblp team
all metadata released as open data under CC0 1.0 license
see also: Terms of Use | Privacy Policy | Imprint
dblp was originally created in 1993 at:
since 2018, dblp has been operated and maintained by:
the dblp computer science bibliography is funded and supported by:
