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Journal Articles
- 2023
[j6]Monika Westphal
, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli:
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance. Comput. Hum. Behav. 144: 107714 (2023)- 2022
- [j5]Galit B. Yom-Tov, Anat Rafaeli:
Integrating emotional load into service operations. Queueing Syst. Theory Appl. 100(3-4): 565-567 (2022) - 2021
- [j4]Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli:
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. Manuf. Serv. Oper. Manag. 23(4): 854-875 (2021) - 2013
- [j3]Shy Ravid, Avraham Shtub, Anat Rafaeli, Ella Glikson:
From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects. Found. Trends Technol. Inf. Oper. Manag. 6(2): 89-160 (2013) - 2008
- [j2]Anat Rafaeli, Yael Sagy, Rellie Derfler-Rozin:
Logos and Initial Compliance: A Strong Case of Mindless Trust. Organ. Sci. 19(6): 845-859 (2008) - 2004
- [j1]Anat Rafaeli, Iris Vilnai-Yavetz:
Emotion as a Connection of Physical Artifacts and Organizations. Organ. Sci. 15(6): 671-686 (2004)
Conference and Workshop Papers
- 2019
- [c5]Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov:
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. HICSS 2019: 1-10 - 2018
- [c4]Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli:
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) 2018: 1689-1697 - 2016
- [c3]Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, David Spivak:
Classifying Emotions in Customer Support Dialogues in Social Media. SIGDIAL Conference 2016: 64-73 - [c2]Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli:
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. UMAP 2016: 115-119 - 2011
- [c1]Yael Dubinsky, Shy Ravid, Anat Rafaeli, Ronen Bar-Nahor:
Governance Mechanisms in Global Development Environments. ICGSE 2011: 6-14
Coauthor Index
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