"Customer Sentiment in Web-Based Service Interactions: Automated Analyses ..."

Galit B. Yom-Tov et al. (2018)

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DOI: 10.1145/3184558.3191628

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type: Conference or Workshop Paper

metadata version: 2024-02-05

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Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli:
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) 2018: 1689-1697

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