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"Integrating emotional load into service operations."
Galit B. Yom-Tov, Anat Rafaeli (2022)
- Galit B. Yom-Tov, Anat Rafaeli:
Integrating emotional load into service operations. Queueing Syst. Theory Appl. 100(3-4): 565-567 (2022)
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