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"Predicting Customer Satisfaction in Customer Support Conversations in ..."
Jonathan Herzig et al. (2016)
- Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli:
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. UMAP 2016: 115-119
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