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ORCIDInternational Journal of Service Science, Management, Engineering, and Technology, Volume 2
Volume 2, Number 1, 2011
- Shu Liu, Ying Liu, Huimin Jiang, Zhongjie Wang, Xiaofei Xu:
Service Quality Evaluation Method for Community-Based Software Outsourcing Process. 1-14 - Ferdinand Burianek, Sebastian Bonnemeier, Ralf Reichwald:
Creating Effective Customer Solutions: A Process-Oriented Perspective. 15-29 - Lea Hennala, Helinä Melkas, Satu Pekkarinen:
Customers as Innovators in Senior Service Markets: An Examination of Innovation Potential and Characteristics. 30-51 - Raafat George Saadé, Rustam M. Vahidov:
Situated Service-Oriented Modeling. 52-72
Volume 2, Number 2, 2011
- Manuel Mora
, Rory O'Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman:
An IT Service Engineering and Management Framework (ITS-EMF). 1-15 - Stuart Diaz Galup, Ronald Dattero, Jayne Groll:
DNA Model of IT Service Assets. 16-47 - Rajiv Sindwani, Vikram Singh, Sandeep Grover:
Identification of Attributes of TQM in an Educational Institute: A System Model. 48-64 - María-Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodríguez:
An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems. 65-81
Volume 2, Number 3, 2011
- Jung-Hwan Kim, Minjeong Kim, Jay Kandampully:
The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent. 1-19 - Yasuo Kadono:
A Study on Relationships Among Software Engineering Capabilities in Japan Using Panel Analysis. 20-32 - Ayham A. M. Jaaron, Chris J. Backhouse:
Value-Adding to Public Services Through the Adoption of Lean Thinking. 33-50 - Arash Golnam, Gil Regev, Alain Wegmann:
A Modeling Framework for Analyzing the Viability of Service Systems. 51-64
Volume 2, Number 4, 2011
- Holger Kett:
A Business Model Approach for Service Engineering in the Internet of Services. 1-8 - Michael Thieme:
Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks. 9-15 - Benjamin Udo Strehl:
Customer Integration in Innovation Processes via Operating Information Systems. 16-24 - Bernhard Schindlholzer, Falk Uebernickel, Walter Brenner:
A Method for the Management of Service Innovation Projects in Mature Organizations. 25-41 - Kyrill Meyer:
How IT-Enabled Services Can Help to Change our World Building Networks for the Energy-Efficient City of Tomorrow. 42-48 - Jan Zibuschka, Heiko Roßnagel, Jan Muntermann, Tobias Scherner:
Mobile Emergency Management Services Targeting Large Public Events. 49-66 - Markus Held, Wolfgang Küchlin, Wolfgang Blochinger:
MoBiFlow: Principles and Design of a Workflow System for Molecular Biology. 67-78 - Alexandra Chapko, Andreas Emrich, Stephan Flake, Frank Golatowski, Marc Gräßle, Andreas Kohlos, Nico Laum, Christian Lerche, Carsten Rust, Jürgen Tacken, Dirk Werth, Carsten Zoth:
uRun: A Framework for User-Generated Mobile Services in the Health and Fitness Domain. 79-97 - Sandra Frings, David López Remondes, Wolf Engelbach:
An Information and Cooperation Portal for Supporting Public Authorities and Organizations with Safety and Security Responsibilities Before and During Large Public Events. 98-107
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