"An IT Service Engineering and Management Framework (ITS-EMF)."

Manuel Mora et al. (2011)

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DOI: 10.4018/JSSMET.2011040101

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type: Journal Article

metadata version: 2022-01-08

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Manuel Mora, Rory O'Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman:
An IT Service Engineering and Management Framework (ITS-EMF). Int. J. Serv. Sci. Manag. Eng. Technol. 2(2): 1-15 (2011)

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