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"An Ontology-Based and Model-Driven Approach for Designing IT Service ..."
María-Cruz Valiente, Cristina Vicente-Chicote, Daniel Rodríguez (2011)
- María-Cruz Valiente, Cristina Vicente-Chicote
, Daniel Rodríguez
:
An Ontology-Based and Model-Driven Approach for Designing IT Service Management Systems. Int. J. Serv. Sci. Manag. Eng. Technol. 2(2): 65-81 (2011)
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