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Publication search results
found 24 matches
- 2010
- Amanda Beatson:
Self-service technology and the moderating effects of consumer characteristics. Int. J. Serv. Technol. Manag. 14(2/3): 278-302 (2010) - Sai Ho Chung, Henry C. W. Lau, Felix T. S. Chan:
A Central Coordination System for managing a large supply base through supply chain collaboration. Int. J. Serv. Technol. Manag. 14(1): 92-102 (2010) - Thanasis Daradoumis, Inma Rodríguez-Ardura, Javier Faulin, Angel A. Juan, Fatos Xhafa, Francisco José Martínez-López:
Customer Relationship Management applied to higher education: developing an e-monitoring system to improve relationships in electronic learning environments. Int. J. Serv. Technol. Manag. 14(1): 103-125 (2010) - Siegfried P. Gudergan:
Adoption of technologies in industrial after-sales services across cultures. Int. J. Serv. Technol. Manag. 14(2/3): 250-258 (2010) - Siegfried P. Gudergan, Ian Lings:
Service employee behaviour: the role of compliance and risk taking. Int. J. Serv. Technol. Manag. 14(2/3): 208-216 (2010) - Carmel Herington, Lester W. Johnson:
The relationship-service-profit chain: conceptual framework and propositions. Int. J. Serv. Technol. Manag. 14(2/3): 144-162 (2010) - George T. S. Ho, Henry C. W. Lau, T. M. Chan, Cassandra X. H. Tang, Ying Kei Tse:
An Online Analytical Processing based predictive system for better process quality in the supply chain network. Int. J. Serv. Technol. Manag. 14(1): 17-25 (2010) - Claudia Hock, Christian M. Ringle, Marko Sarstedt:
Management of multi-purpose stadiums: importance and performance measurement of service interfaces. Int. J. Serv. Technol. Manag. 14(2/3): 188-207 (2010) - T. Inaba, S. Miyazaki:
Service performance improvement by using RFID-enabled goods traceability data: a case study. Int. J. Serv. Technol. Manag. 14(4): 310-325 (2010) - Aki Jääskeläinen:
Identifying factors affecting public service productivity. Int. J. Serv. Technol. Manag. 14(4): 360-375 (2010) - Junxiu Jia, Rong Du, Qiying Hu:
Consumer's optimal policies for purchasing durable goods. Int. J. Serv. Technol. Manag. 14(1): 41-57 (2010) - Paula Kujansivu, Liisa Oksanen:
White-collar worker productivity: challenges in Finland. Int. J. Serv. Technol. Manag. 14(4): 391-405 (2010) - Henry C. W. Lau, W. T. Tsui, Ralph W. L. Ip:
Development of an e-procurement model for global financial institutions. Int. J. Serv. Technol. Manag. 14(1): 26-40 (2010) - Nick Lee, Amanda Beatson, Yuh-Jiin Lin:
Stereotypes of Taiwanese salespeople at the service interface. Int. J. Serv. Technol. Manag. 14(2/3): 217-232 (2010) - Carman K. M. Lee, Henry C. W. Lau, S. K. Kwok, George T. S. Ho:
Design and development of Supply Chain Knowledge Discovery System for Customer Relationship Management. Int. J. Serv. Technol. Manag. 14(1): 2-16 (2010) - Christine Mathies:
Customer interfaces in the accommodation industry - enhancing and constraining factors of IT adoption. Int. J. Serv. Technol. Manag. 14(2/3): 259-277 (2010) - Zou Peng, Yuanyuan Hao, Yijun Li:
Customer value segmentation based on cost-sensitive learning Support Vector Machine. Int. J. Serv. Technol. Manag. 14(1): 126-137 (2010) - Francesco Sole, Daniela Carlucci:
Understanding value created by KIBS: a business customer perspective. Int. J. Serv. Technol. Manag. 14(4): 376-390 (2010) - Aarti Sood, Ian Lings:
Empowerment and role stress in the human interface between the firm and its markets. Int. J. Serv. Technol. Manag. 14(2/3): 233-249 (2010) - Ying Su, Jie Peng, Zhanming Jin:
Quantitative models for service quality strategy implementation. Int. J. Serv. Technol. Manag. 14(2/3): 163-187 (2010) - Nichaya Suntornpithug, Gokhan M. Karaatli, Joseph N. Khamalah:
Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms. Int. J. Serv. Technol. Manag. 14(1): 77-91 (2010) - Koray Velibeyoglu, Tan Yigitcanlar:
An evaluation methodology for the tangible and intangible assets of city-regions: the 6K1C framework. Int. J. Serv. Technol. Manag. 14(4): 343-359 (2010) - Maiju Vuolle:
Productivity impacts of mobile office service. Int. J. Serv. Technol. Manag. 14(4): 326-342 (2010) - Chun-Ho Wu, W. H. Ip, Ching-Yuen Chan, Y. Zheng, Z. M. Lu:
A case study on multimedia e-tailing services: can watermarks help build customer relationships? Int. J. Serv. Technol. Manag. 14(1): 58-76 (2010)
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