Search dblp for Publications

export results for "toc:db/journals/ijstm/ijstm14.bht:"

 download as .bib file

@article{DBLP:journals/ijstm/Beatson10,
  author       = {Amanda Beatson},
  title        = {Self-service technology and the moderating effects of consumer characteristics},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {278--302},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034333},
  doi          = {10.1504/IJSTM.2010.034333},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Beatson10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/ChungLC10,
  author       = {Sai Ho Chung and
                  Henry C. W. Lau and
                  Felix T. S. Chan},
  title        = {A Central Coordination System for managing a large supply base through
                  supply chain collaboration},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {92--102},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032884},
  doi          = {10.1504/IJSTM.2010.032884},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ChungLC10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/DaradoumisRFJXM10,
  author       = {Thanasis Daradoumis and
                  Inma Rodr{\'{\i}}guez{-}Ardura and
                  Javier Faulin and
                  Angel A. Juan and
                  Fatos Xhafa and
                  Francisco Jos{\'{e}} Mart{\'{\i}}nez{-}L{\'{o}}pez},
  title        = {Customer Relationship Management applied to higher education: developing
                  an e-monitoring system to improve relationships in electronic learning
                  environments},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {103--125},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032887},
  doi          = {10.1504/IJSTM.2010.032887},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/DaradoumisRFJXM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Gudergan10,
  author       = {Siegfried P. Gudergan},
  title        = {Adoption of technologies in industrial after-sales services across
                  cultures},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {250--258},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034331},
  doi          = {10.1504/IJSTM.2010.034331},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Gudergan10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/GuderganL10,
  author       = {Siegfried P. Gudergan and
                  Ian Lings},
  title        = {Service employee behaviour: the role of compliance and risk taking},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {208--216},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034328},
  doi          = {10.1504/IJSTM.2010.034328},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/GuderganL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HeringtonJ10,
  author       = {Carmel Herington and
                  Lester W. Johnson},
  title        = {The relationship-service-profit chain: conceptual framework and propositions},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {144--162},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034325},
  doi          = {10.1504/IJSTM.2010.034325},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HeringtonJ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HoLCTT10,
  author       = {George T. S. Ho and
                  Henry C. W. Lau and
                  T. M. Chan and
                  Cassandra X. H. Tang and
                  Ying Kei Tse},
  title        = {An Online Analytical Processing based predictive system for better
                  process quality in the supply chain network},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {17--25},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032882},
  doi          = {10.1504/IJSTM.2010.032882},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HoLCTT10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/HockRS10,
  author       = {Claudia Hock and
                  Christian M. Ringle and
                  Marko Sarstedt},
  title        = {Management of multi-purpose stadiums: importance and performance measurement
                  of service interfaces},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {188--207},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034327},
  doi          = {10.1504/IJSTM.2010.034327},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/HockRS10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/InabaM10,
  author       = {T. Inaba and
                  S. Miyazaki},
  title        = {Service performance improvement by using RFID-enabled goods traceability
                  data: a case study},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {4},
  pages        = {310--325},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.035781},
  doi          = {10.1504/IJSTM.2010.035781},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/InabaM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Jaaskelainen10,
  author       = {Aki J{\"{a}}{\"{a}}skel{\"{a}}inen},
  title        = {Identifying factors affecting public service productivity},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {4},
  pages        = {360--375},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.035784},
  doi          = {10.1504/IJSTM.2010.035784},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Jaaskelainen10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/JiaDH10,
  author       = {Junxiu Jia and
                  Rong Du and
                  Qiying Hu},
  title        = {Consumer's optimal policies for purchasing durable goods},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {41--57},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032886},
  doi          = {10.1504/IJSTM.2010.032886},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/JiaDH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/KujansivuO10,
  author       = {Paula Kujansivu and
                  Liisa Oksanen},
  title        = {White-collar worker productivity: challenges in Finland},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {4},
  pages        = {391--405},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.035786},
  doi          = {10.1504/IJSTM.2010.035786},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/KujansivuO10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LauTI10,
  author       = {Henry C. W. Lau and
                  W. T. Tsui and
                  Ralph W. L. Ip},
  title        = {Development of an e-procurement model for global financial institutions},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {26--40},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032885},
  doi          = {10.1504/IJSTM.2010.032885},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LauTI10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LeeBL10,
  author       = {Nick Lee and
                  Amanda Beatson and
                  Yuh{-}Jiin Lin},
  title        = {Stereotypes of Taiwanese salespeople at the service interface},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {217--232},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034329},
  doi          = {10.1504/IJSTM.2010.034329},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LeeBL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LeeLKH10,
  author       = {Carman K. M. Lee and
                  Henry C. W. Lau and
                  S. K. Kwok and
                  George T. S. Ho},
  title        = {Design and development of Supply Chain Knowledge Discovery System
                  for Customer Relationship Management},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {2--16},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032880},
  doi          = {10.1504/IJSTM.2010.032880},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LeeLKH10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Mathies10,
  author       = {Christine Mathies},
  title        = {Customer interfaces in the accommodation industry - enhancing and
                  constraining factors of {IT} adoption},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {259--277},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034332},
  doi          = {10.1504/IJSTM.2010.034332},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Mathies10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/PengYY10,
  author       = {Zou Peng and
                  Yuanyuan Hao and
                  Yijun Li},
  title        = {Customer value segmentation based on cost-sensitive learning Support
                  Vector Machine},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {126--137},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032888},
  doi          = {10.1504/IJSTM.2010.032888},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/PengYY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SoleC10,
  author       = {Francesco Sole and
                  Daniela Carlucci},
  title        = {Understanding value created by {KIBS:} a business customer perspective},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {4},
  pages        = {376--390},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.035785},
  doi          = {10.1504/IJSTM.2010.035785},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SoleC10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SoodL10,
  author       = {Aarti Sood and
                  Ian Lings},
  title        = {Empowerment and role stress in the human interface between the firm
                  and its markets},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {233--249},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034330},
  doi          = {10.1504/IJSTM.2010.034330},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SoodL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SuPJ10,
  author       = {Ying Su and
                  Jie Peng and
                  Zhanming Jin},
  title        = {Quantitative models for service quality strategy implementation},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {2/3},
  pages        = {163--187},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.034326},
  doi          = {10.1504/IJSTM.2010.034326},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SuPJ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SuntornpithugKK10,
  author       = {Nichaya Suntornpithug and
                  Gokhan M. Karaatli and
                  Joseph N. Khamalah},
  title        = {Investigating relationships between organisational commitment, employee
                  empowerment, customer intelligence and Customer Relationship Performance
                  among small service firms},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {77--91},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032883},
  doi          = {10.1504/IJSTM.2010.032883},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SuntornpithugKK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/VelibeyogluY10,
  author       = {Koray Velibeyoglu and
                  Tan Yigitcanlar},
  title        = {An evaluation methodology for the tangible and intangible assets of
                  city-regions: the 6K1C framework},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {4},
  pages        = {343--359},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.035783},
  doi          = {10.1504/IJSTM.2010.035783},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/VelibeyogluY10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Vuolle10,
  author       = {Maiju Vuolle},
  title        = {Productivity impacts of mobile office service},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {4},
  pages        = {326--342},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.035782},
  doi          = {10.1504/IJSTM.2010.035782},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Vuolle10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/WuICZL10,
  author       = {Chun{-}Ho Wu and
                  W. H. Ip and
                  Ching{-}Yuen Chan and
                  Y. Zheng and
                  Z. M. Lu},
  title        = {A case study on multimedia e-tailing services: can watermarks help
                  build customer relationships?},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {14},
  number       = {1},
  pages        = {58--76},
  year         = {2010},
  url          = {https://doi.org/10.1504/IJSTM.2010.032881},
  doi          = {10.1504/IJSTM.2010.032881},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/WuICZL10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.