"The relationship-service-profit chain: conceptual framework and propositions."

Carmel Herington, Lester W. Johnson (2010)

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DOI: 10.1504/IJSTM.2010.034325

access: closed

type: Journal Article

metadata version: 2020-07-30

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Carmel Herington, Lester W. Johnson:
The relationship-service-profit chain: conceptual framework and propositions. Int. J. Serv. Technol. Manag. 14(2/3): 144-162 (2010)

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