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ORCIDO. Zeynep Aksin
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- affiliation: Koç University, Istanbul, Turkey
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Journal Articles
- 2021
[j16]Zeynep Aksin
, Sarang Deo, Jónas Oddur Jónasson, Kamalini Ramdas:
Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams. Manag. Sci. 67(2): 854-874 (2021)- 2020
- [j15]Benjamin Legros, Oualid Jouini, O. Zeynep Aksin, Ger Koole:
Front-office multitasking between service encounters and back-office tasks. Eur. J. Oper. Res. 287(3): 946-963 (2020) - 2017
- [j14]Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su:
Impact of Delay Announcements in Call Centers: An Empirical Approach. Oper. Res. 65(1): 242-265 (2017) - 2013
- [j13]O. Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su:
Structural Estimation of Callers' Delay Sensitivity in Call Centers. Manag. Sci. 59(12): 2727-2746 (2013) - 2011
- [j12]Oualid Jouini, O. Zeynep Aksin, Yves Dallery:
Call Centers with Delay Information: Models and Insights. Manuf. Serv. Oper. Manag. 13(4): 534-548 (2011) - 2010
- [j11]Zeynep Aksin, Nicole DeHoratius:
Introduction to the Special Issue: Teaching Service and Retail Operations Management. INFORMS Trans. Educ. 10(3): 103-104 (2010) - [j10]Zeynep Aksin, Nicole DeHoratius:
Introduction to the Special Issue, Part 2: Teaching Service and Retail Operations Management. INFORMS Trans. Educ. 11(1): 1-2 (2010) - 2008
- [j9]M. Salah Aguir, O. Zeynep Aksin, Fikri Karaesmen, Yves Dallery:
On the interaction between retrials and sizing of call centers. Eur. J. Oper. Res. 191(2): 398-408 (2008) - [j8]O. Zeynep Aksin, Francis de Véricourt, Fikri Karaesmen:
Call Center Outsourcing Contract Analysis and Choice. Manag. Sci. 54(2): 354-368 (2008) - 2007
- [j7]O. Zeynep Aksin, Fikri Karaesmen:
Characterizing the performance of process flexibility structures. Oper. Res. Lett. 35(4): 477-484 (2007) - 2004
- [j6]Evrim D. Günes, O. Zeynep Aksin:
Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance. Manuf. Serv. Oper. Manag. 6(4): 338-357 (2004) - [j5]M. Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin, Fabrice Chauvet:
The impact of retrials on call center performance. OR Spectr. 26(3): 353-376 (2004) - 2003
- [j4]O. Zeynep Aksin, Patrick T. Harker:
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. Eur. J. Oper. Res. 147(3): 464-483 (2003) - 2001
- [j3]O. Zeynep Aksin, Patrick T. Harker:
Erratum to "Computing performance measures in a multi-class multi-resource processor-shared loss system" [European Journal of Operational Research 123 (2000) 61-72]. Eur. J. Oper. Res. 133(3): 685 (2001) - [j2]O. Zeynep Aksin, Patrick T. Harker:
Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System. Manag. Sci. 47(2): 324-336 (2001) - 2000
- [j1]O. Zeynep Aksin, Patrick T. Harker:
Computing performance measures in a multi-class multi-resource processor-shared loss system. Eur. J. Oper. Res. 123(1): 61-72 (2000)
Coauthor Index
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