"Impact of Delay Announcements in Call Centers: An Empirical Approach."

Zeynep Aksin et al. (2017)

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DOI: 10.1287/OPRE.2016.1542

access: closed

type: Journal Article

metadata version: 2020-03-31

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Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su:
Impact of Delay Announcements in Call Centers: An Empirical Approach. Oper. Res. 65(1): 242-265 (2017)

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