"The impact of retrials on call center performance."

M. Salah Aguir et al. (2004)

> Home

Details and statistics

DOI: 10.1007/S00291-004-0165-7

access: closed

type: Journal Article

metadata version: 2020-03-06

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/ors/AguirKAC04
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/ors/AguirKAC04
M. Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin, Fabrice Chauvet:
The impact of retrials on call center performance. OR Spectr. 26(3): 353-376 (2004)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.