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Hollis T. Landrum

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Journal Articles

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2010
[j6]
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  - journals/candie/LandrumPZ10
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Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang:
The moderating effect of occupation on the perception of information services quality and success. Comput. Ind. Eng. 58(1): 133-142 (2010)
[j5]
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Hollis T. Landrum, Victor R. Prybutok, Daniel A. Peak, Hong Qin:
Using importance ratings to create an information service quality measure. Int. J. Serv. Stand. 6(3/4): 295-307 (2010)
2009
[j4]
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Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang, Daniel A. Peak:
Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions. Informing Sci. Int. J. an Emerg. Transdiscipl. 12: 17-35 (2009)
2008
[j3]
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Hollis T. Landrum, Victor R. Prybutok, David Strutton, Xiaoni Zhang:
Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model. Inf. Resour. Manag. J. 21(2): 1-17 (2008)
2007
[j2]
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Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang:
A comparison of Magal's service quality instrument with SERVPERF. Inf. Manag. 44(1): 104-113 (2007)
2004
[j1]
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Hollis T. Landrum, Victor R. Prybutok:
A service quality and success model for the information service industry. Eur. J. Oper. Res. 156(3): 628-642 (2004)

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