"Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of ..."

Hollis T. Landrum et al. (2009)

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DOI: 10.28945/426

access: open

type: Journal Article

metadata version: 2022-10-02

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Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang, Daniel A. Peak:
Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions. Informing Sci. Int. J. an Emerg. Transdiscipl. 12: 17-35 (2009)

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