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"Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of ..."
Hollis T. Landrum et al. (2009)
- Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang
, Daniel A. Peak:
Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions. Informing Sci. Int. J. an Emerg. Transdiscipl. 12: 17-35 (2009)
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