"A comparison of Magal's service quality instrument with SERVPERF."

Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang (2007)

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DOI: 10.1016/J.IM.2006.11.002

access: closed

type: Journal Article

metadata version: 2022-10-02

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Hollis T. Landrum, Victor R. Prybutok, Xiaoni Zhang:
A comparison of Magal's service quality instrument with SERVPERF. Inf. Manag. 44(1): 104-113 (2007)

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