"Using importance ratings to create an information service quality measure."

Hollis T. Landrum et al. (2010)

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DOI: 10.1504/IJSS.2010.038674

access: closed

type: Journal Article

metadata version: 2024-02-02

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Hollis T. Landrum, Victor R. Prybutok, Daniel A. Peak, Hong Qin:
Using importance ratings to create an information service quality measure. Int. J. Serv. Stand. 6(3/4): 295-307 (2010)

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