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Purnima S. Sangle

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Journal Articles

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2017
[j6]
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  - journals/ijbis/RoyS17
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Somnath Roy, Purnima S. Sangle:
AHP-based framework for prioritising critical success factors to achieve ERP implementation success. Int. J. Bus. Inf. Syst. 24(2): 174-209 (2017)
2016
[j5]
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Sonal Daulatkar, Purnima S. Sangle:
Proposed re-conceptualization of IT business value benefits. Bus. Process. Manag. J. 22(3): 522-545 (2016)
2015
[j4]
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Sonal Daulatkar, Purnima S. Sangle:
Causality in information technology business value: a review. Bus. Process. Manag. J. 21(3): 482-516 (2015)
2013
[j3]
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  - journals/bpmj/AwasthiS13
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Preety Awasthi, Purnima S. Sangle:
The importance of value and context for mobile CRM services in banking. Bus. Process. Manag. J. 19(6): 864-891 (2013)
2012
[j2]
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Preety Awasthi, Purnima S. Sangle:
Adoption of CRM technology in multichannel environment: a review (2006-2010). Bus. Process. Manag. J. 18(3): 445-471 (2012)
2011
[j1]
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  - journals/bpmj/SangleA11
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Purnima S. Sangle, Preety Awasthi:
Consumer's expectations from mobile CRM services: a banking context. Bus. Process. Manag. J. 17(6): 898-918 (2011)

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