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ORCIDBusiness Process Management Journal, Volume 18
Volume 18, Number 1, 2012
- Joel H. Helquist, Amit V. Deokar
, Jordan J. Cox, Alyssa Walker:
Analyzing process uncertainty through virtual process simulation. 4-19 - António Rito Silva, Michael Rosemann:
Processpedia: an ecological environment for BPM stakeholders' collaboration. 20-42 - Ka-Young Oh, Alistair R. Anderson, Doug Cruickshank:
Perceived barriers towards the use of e-trade processes by Korean SMEs. 43-57 - Samuel Fosso Wamba:
Achieving supply chain integration using RFID technology: The case of emerging intelligent B-to-B e-commerce processes in a living laboratory. 58-81 - Mabel Komunda, Aihie Osarenkhoe:
Remedy or cure for service failure?: Effects of service recovery on customer satisfaction and loyalty. 82-103 - Jon Iden:
Investigating process management in firms with quality systems: a multi-case study. 104-121 - Faisal A. Abu Rub, Ayman Issa:
A business process modeling-based approach to investigate complex processes: Software development case study. 122-137 - Donald J. Calista, James Melitski:
Digitized government best practices in country web sites from 2003 to 2008: The results are bifurcated. 138-162
Volume 18, Number 2, 2012
- Mohamed El-Attar:
A framework for improving quality in misuse case models. 168-196 - Chi-Hung Yeh, Gwo-Guang Lee, Jung-Chi Pai:
How information system capability affects e-business information technology strategy implementation: An empirical study in Taiwan. 197-218 - Davide Aloini, Riccardo Dulmin, Valeria Mininno:
E-reverse auction design: critical variables in a B2B context. 219-249 - Ka I Pun, Yain-Whar Si, Kin-Chan Pau:
Key performance indicators for traffic intensive web-enabled business processes. 250-283 - Samsul Islam, M. Daud Ahmed:
Business process improvement of credit card department: case study of a multinational bank. 284-303 - Munir Majdalawieh, Sofiane Sahraoui, Reza Barkhi:
Intra/inter process continuous auditing (IIPCA), integrating CA within an enterprise system environment. 304-327 - Maximilian Röglinger, Jens Pöppelbuß, Jörg Becker:
Maturity models in business process management. 328-346 - Björn Niehaves, Ralf Plattfaut, Jörg Becker:
Business process governance: a comparative study of Germany and Japan. 347-371
Volume 18, Number 3, 2012
- James M. Bloodgood:
Organizational routine breach response and knowledge management. 376-399 - Bang Nguyen, Dilip S. Mutum:
A review of customer relationship management: successes, advances, pitfalls and futures. 400-419 - Yu Andy Wu, Victor R. Prybutok, Chang E. Koh, Bartlomiej Hanus:
A nomological model of RFID privacy concern. 420-444 - Preety Awasthi, Purnima S. Sangle:
Adoption of CRM technology in multichannel environment: a review (2006-2010). 445-471 - Kasim Randeree, Ashish Mahal, Anjli Narwani:
A business continuity management maturity model for the UAE banking sector. 472-492 - Chris J. Turner, Ashutosh Tiwari, Richard Olaiya, Yuchun Xu:
Process mining: from theory to practice. 493-512 - Samir K. Srivastava:
Managerial implications from Indian case studies on e-reverse auctions. 513-531 - Ravi Seethamraju:
Business process management: a missing link in business education. 532-547
Volume 18, Number 4, 2012
- V. K. Gupta:
Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India. 553-575 - Uche Nwabueze:
Process improvement: the case of a drugs manufacturing company. 576-584 - Yikun Xie, Qingjin Peng:
Integration of value stream mapping and agent-based modeling for OR improvement. 585-599 - Peter Rohner:
Achieving impact with clinical process management in hospitals: an inspiring case. 600-624 - Christian Janiesch, Martin Matzner, Oliver Müller:
Beyond process monitoring: a proof-of-concept of event-driven business activity management. 625-643 - H. James Harrington:
Area activity analysis (AAA): a key 1990s tool put on the back burner. 644-654 - Sam Solaimani, Harry Bouwman:
A framework for the alignment of business model and business processes: A generic model for trans-sector innovation. 655-679 - Pilar Arroyo-López, Elsebeth Holmen, Luitzen de Boer:
How do supplier development programs affect suppliers?: Insights for suppliers, buyers and governments from an empirical study in Mexico. 680-707
Volume 18, Number 5, 2012
- Mohamed Gamal Aboelmaged:
Harvesting organizational knowledge and innovation practices: An empirical examination of their effects on operations strategy. 712-734 - Davide Aloini, Riccardo Dulmin, Valeria Mininno, Simone Ponticelli:
Supply chain management: a review of implementation risks in the construction industry. 735-761 - Lucia Aparecida da Silva, Ieda Pelogia Martins Damian, Silvia Inês Dallavalle de Pádua:
Process management tasks and barriers: functional to processes approach. 762-776 - Nor Shahriza Abdul Karim, Mohamed Jalaldeen Mohamed Razi, Norshidah Mohamed:
Measuring employee readiness for knowledge management using intention to be involved with KM SECI processes. 777-791 - Petri Kärki, A. H. M. Shamsuzzoha, Petri T. Helo:
Quantifying time-based manufacturing strategy: Empirical analysis from the electrical appliances industries. 792-814 - Joachim Van den Bergh, Stijn Viaene:
Promises from SOA: Reengineering a procurement process at Belgacom Mobile - a case study approach. 815-828 - Louis-François Pau:
Smart business networks: interaction-coordination aspects and risks. 829-843
Volume 18, Number 6, 2012
- Jaroslav Kadlec:
Two-dimensional process modeling (2DPM): A new approach to integration of process workflow, process structure, and resource communication. 849-875 - Aruna Kumar Panda:
Business process outsourcing: a strategic review on Indian perspective. 876-897 - Johanna Madrigal-Sánchez, Henry Quesada-Pineda:
Innovation: case study among wood, energy and medical firms. 898-918 - Khoutir Bouchbout, Jacky Akoka, Zaia Alimazighi:
An MDA-based framework for collaborative business process modelling. 919-948 - Daniel Battaglia, Miriam Borchardt, Miguel Afonso Sellitto, Giancarlo Medeiros Pereira:
Service recovery: a method for assessing performance. 949-963 - Fabiana Jack Nogueira Santos, Claudia Cappelli, Flávia Maria Santoro, Julio César Sampaio do Prado Leite, Thaís Vasconcelos Batista:
Aspect-oriented business process modeling: analyzing open issues. 964-991 - Ayon Chakraborty, Kay-Chuan Tan:
Case study analysis of Six Sigma implementation in service organisations. 992-1019 - Peter Yamakawa, Claudio Obregón Noriega, Alfredo Novoa Linares, Willy Vega Ramírez:
Improving ITIL compliance using change management practices: a finance sector case study. 1020-1035 - Martin Ofner, Boris Otto, Hubert Österle:
Integrating a data quality perspective into business process management. 1036-1067
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