"Flexible strategic framework for managing forces of continuity and change ..."

V. K. Gupta (2012)

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DOI: 10.1108/14637151211253729

access: closed

type: Journal Article

metadata version: 2020-06-18

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V. K. Gupta:
Flexible strategic framework for managing forces of continuity and change in retail banking business processes in India. Bus. Process. Manag. J. 18(4): 553-575 (2012)

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