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ORCIDInternational Journal of Services Technology and Management, Volume 21
Volume 21, Numbers 1/2/3, 2015
- Maarit Lammassaari, Esa Hiltunen:
Change in the Finnish healthcare: managerial sensemaking in the private sector. 5-15 - Nimisha Singh
, Abha Rishi:
Open source ERP - a change maker in emerging countries. 16-26 - John Walsh:
Thilawa special economic zone and the single window. 27-39 - Suvi Von Becker, Eeva Aromaa, Päivi Eriksson:
Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction. 40-54 - Sarath Wimala Surendara Bandara Dasanayaka, G. D. Sardana, Chathura Kovida De Silva:
Technology support from cluster development initiatives to SMEs: a study of motor spare parts enterprises in Sri Lanka. 55-71 - Masaki Iijima, Kentaro Azuma:
High customer service quality in the beauty service design. 72-82 - Tero Montonen, Päivi Eriksson, Hanna Lehtimäki:
Empathic facilitation in innovation: combining diagnostic and dialogic practices. 83-97 - Veenu Sharma, Richa Singh, G. N. Patel:
Measuring the effect of brand equity on the consumers' purchase intention. 98-110 - Shu-Hsien Liao, Yu-Chun Chung, Keng-Yi Lin:
A clash of personality? The relationship among consumer personality, brand personality and word-of-mouth with social-cognitive perspective: generation as the moderator. 111-126 - Henry C. W. Lau, Dilupa Nakandala, Li Zhao, Ivan K. W. Lai:
Using fuzzy logic approach in estimating individual guest loyalty level for international tourist hotels. 127-145 - Juan Fernández Sastre:
The effect of national and international R&D cooperation: differences between manufactures and services. 146-162 - Eduard Cristobal Fransi, Eva Martín-Fuentes, Natalia Daries-Ramon:
Behavioural analysis of subjects interacting with information technology: categorising the behaviour of e-consumers. 163-182
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