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Claes Fornell

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Journal Articles

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2020
[j4]
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  - journals/jcis/WhitakerKFM20
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  - https://dblp.org/rec/journals/jcis/WhitakerKFM20
Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III:
How Does Customer Service Offshoring Impact Customer Satisfaction? J. Comput. Inf. Syst. 60(6): 569-582 (2020)
2016
[j3]
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  - journals/isr/MithasKF16
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Sunil Mithas, Mayuram S. Krishnan, Claes Fornell:
Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence. Inf. Syst. Res. 27(1): 166-181 (2016)
2009
[j2]
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  - journals/mktsci/FornellMM09
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Claes Fornell, Sunil Mithas, Forrest V. Morgeson III:
Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction. Mark. Sci. 28(5): 820-825 (2009)
2007
[j1]
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Sunil Mithas, Narayan Ramasubbu, Mayuram S. Krishnan, Claes Fornell:
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis. J. Manag. Inf. Syst. 23(3): 97-127 (2007)

Conference and Workshop Papers

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2006
[c1]
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Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell:
Does Offshoring Impact Customer Satisfaction? AMCIS 2006: 394

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