- John Mylonakis:
Mass customisation: the prospects and the limits of a useful marketing tool, as evaluated by two opposite business endeavours. Int. J. Serv. Technol. Manag. 5(4): 333-345 (2004) - Adnan Ozyilmaz
, Daniel Berg:
Auditing entrepreneurial service innovations. Int. J. Serv. Technol. Manag. 5(4): 394-429 (2004) - Angel Martínez Sánchez, Manuela Pérez Pérez:
The use of lean indicators for operations management in services. Int. J. Serv. Technol. Manag. 5(5/6): 465-478 (2004) - Charles A. Shoniregun:
An investigation of information systems project failure and its implication on organisations. Int. J. Serv. Technol. Manag. 5(1): 25-41 (2004) - Joanne M. Sulek:
Statistical quality control in services. Int. J. Serv. Technol. Manag. 5(5/6): 522-531 (2004) - Alberto De Toni, Stefano Tonchia:
Measuring and managing after-sales service: Aprilia's experience. Int. J. Serv. Technol. Manag. 5(4): 385-393 (2004) - Noel D. Uri:
Service quality and the impact of incentive regulation in telecommunications in the USA. Int. J. Serv. Technol. Manag. 5(3): 263-283 (2004) - Jyh-Jeng Wu:
Marketing's influence and cross-functional interaction in e-commerce. Int. J. Serv. Technol. Manag. 5(3): 247-262 (2004) - Xiaoni Zhang
, Victor R. Prybutok
:
An empirical study of online shopping: a service perspective. Int. J. Serv. Technol. Manag. 5(1): 1-13 (2004)