"Measuring and managing after-sales service: Aprilia's experience."

Alberto De Toni, Stefano Tonchia (2004)

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DOI: 10.1504/IJSTM.2004.004850

access: closed

type: Journal Article

metadata version: 2020-07-30

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Alberto De Toni, Stefano Tonchia:
Measuring and managing after-sales service: Aprilia's experience. Int. J. Serv. Technol. Manag. 5(4): 385-393 (2004)

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