- Sanaz Vatankhah, Ali Raoofi, Mehdi Ghobadnezhad:
Using compensation satisfaction to predict turnover intention and theft among cabin crew: Mediating role of fraternal deprivation. J. Serv. Sci. Res. 9(1): 91-119 (2017) - 2016
- Jinho Ahn, Hyunsoo Kim, Jeungsun Lee:
Strategies to improve digital service of newspaper utilizing service design methodology. J. Serv. Sci. Res. 8(2): 177-191 (2016) - Marlene Amorim
, Alejandro Lago, Philip Moscoso, Eduardo Prieto:
Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse. J. Serv. Sci. Res. 8(1): 1-39 (2016) - Prachi Jain, Rashid Ali:
A case study of take away restaurant using simulation modelling approach. J. Serv. Sci. Res. 8(2): 207-221 (2016) - Navinderjit Kaur Kahlon, Kuljit Kaur Chahal, Sukhleen Bindra Narang:
Managing QoS degradation of partner web services: A proactive and preventive approach. J. Serv. Sci. Res. 8(2): 131-159 (2016) - Seo Young Kim:
Negative word of mouth intentions during self-service technology failures: The mediating role of regret. J. Serv. Sci. Res. 8(1): 41-55 (2016) - Hyunsoo Kim, Seo Young Kim:
Introduction of the 'Service Industry Development Index': Initial thoughts on the new paradigm shift. J. Serv. Sci. Res. 8(1): 85-94 (2016) - Jong Yeoul Kim, Hyunsoo Kim, Jeung Sun Lee:
An analysis of manufacturing-service industry co-evolution: A spiral growth model. J. Serv. Sci. Res. 8(1): 57-72 (2016) - Janggil Kim, Kyung-shin Kim, Ki Won Nam, Yong-Gyu Jung:
Automated malware analysis service using mobile virtual box. J. Serv. Sci. Res. 8(1): 73-83 (2016) - Terje Slåtten, Gudbrand Lien:
Consequences of employees' collective engagement in knowledge-based service firms. J. Serv. Sci. Res. 8(2): 95-129 (2016) - Le Van Thinh, HongBing Wang, Nguyen Xuan Hau:
QoS prediction of Web service based on US-AWS. J. Serv. Sci. Res. 8(2): 193-205 (2016) - Liying Wei:
Research on Google's brand performance. J. Serv. Sci. Res. 8(2): 161-175 (2016) - 2015
- Rosy M. Kim, Hee-Wan Kim:
Economic factors on the mate selection by the human face and voice. J. Serv. Sci. Res. 7(2): 97-110 (2015) - Saikat Kundu:
Service information blueprint: A scheme for defining service information requirements. J. Serv. Sci. Res. 7(1): 21-53 (2015) - Salim Moussa, Mourad Touzani:
Ranking service science journals using the Google Scholar-based hg-index. J. Serv. Sci. Res. 7(1): 1-20 (2015) - Valter D. Oliveira, José Reinaldo Silva:
A service-oriented framework to the design of information system service. J. Serv. Sci. Res. 7(2): 55-96 (2015) - 2014
- Amin Anjomshoaa, Elmar Kiesling, Tuan-Dat Trinh, Ba-Lam Do, Peter Wetz, A Min Tjoa:
Leveraging the web of data via linked widgets. J. Serv. Sci. Res. 6(1): 7-27 (2014) - Aileen Cater-Steel, Marion Lepmets:
Measuring IT service quality: evaluation of IT service quality measurement framework in industry. J. Serv. Sci. Res. 6(1): 125-147 (2014) - Shasha Li:
Determinants of innovative behavioral intention: Moderating role of real name policy in online community. J. Serv. Sci. Res. 6(2): 225-256 (2014) - Eugen Molnár, Rastislav Molnár, Natalia Kryvinska, Michal Gregus:
Web intelligence in practice. J. Serv. Sci. Res. 6(1): 149-172 (2014) - Niina Maarit Novak, Andreas Mladenow, Christine Strauss:
Virtual worlds as settings for avatar-based innovation processes. J. Serv. Sci. Res. 6(1): 71-98 (2014) - Romana Olexova, Viera Kubickova:
The evolution of the S-D logic approach and its impact on service science. J. Serv. Sci. Res. 6(1): 99-124 (2014) - Marina Stoshikj:
Integrative and distributive negotiations and negotiation behavior. J. Serv. Sci. Res. 6(1): 29-69 (2014) - Lili Wan, Chao Zhang:
Responses to trust repair after privacy breach incidents. J. Serv. Sci. Res. 6(2): 193-224 (2014) - Kum-Khiong Yang, Joyce Mei Wan Low, Tugba Cayirli:
Modeling queues with simulation versus M/M/C models. J. Serv. Sci. Res. 6(1): 173-192 (2014) - 2013
- Kuntal Bhattacharyya, Pratim Datta, Arup Maitra:
Resource dynamics on service effectiveness: Evidence from the small business service industry in the United States. J. Serv. Sci. Res. 5(1): 1-33 (2013) - Sebastian Kaczor, Natalia Kryvinska:
It is all about services-fundamentals, drivers, and business models. J. Serv. Sci. Res. 5(2): 125-154 (2013) - Natalia Kryvinska, Romana Olexova, Paul Dohmen, Christine Strauss:
The S-D logic phenomenon-conceptualization and systematization by reviewing the literature of a decade (2004-2013). J. Serv. Sci. Res. 5(1): 35-94 (2013) - Carlos Mendes, Mário Almeida, Miguel Mira da Silva:
Applying DEMO-based SLAs to cloud services. J. Serv. Sci. Res. 5(2): 95-123 (2013) - 2012
- Rama Akkiraju, Debarun Bhattacharjya, Sammukh Gupta:
Towards effective business process availability management. J. Serv. Sci. Res. 4(2): 319-351 (2012)
