"Measuring IT service quality: evaluation of IT service quality measurement ..."

Aileen Cater-Steel, Marion Lepmets (2014)

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DOI: 10.1007/S12927-014-0005-5

access: closed

type: Journal Article

metadata version: 2020-04-25

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Aileen Cater-Steel, Marion Lepmets:
Measuring IT service quality: evaluation of IT service quality measurement framework in industry. J. Serv. Sci. Res. 6(1): 125-147 (2014)

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