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@article{DBLP:journals/ijstm/BeckerAE15,
  author       = {Suvi Von Becker and
                  Eeva Aromaa and
                  P{\"{a}}ivi Eriksson},
  title        = {Client-consultant interaction: the dynamics of and conflicts in value
                  co-creation and co-destruction},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {40--54},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071103},
  doi          = {10.1504/IJSTM.2015.071103},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/BeckerAE15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/DasanayakaSS15,
  author       = {Sarath Wimala Surendara Bandara Dasanayaka and
                  G. D. Sardana and
                  Chathura Kovida De Silva},
  title        = {Technology support from cluster development initiatives to SMEs: a
                  study of motor spare parts enterprises in Sri Lanka},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {55--71},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071105},
  doi          = {10.1504/IJSTM.2015.071105},
  timestamp    = {Thu, 25 Feb 2021 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/DasanayakaSS15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/FransiMD15,
  author       = {Eduard Cristobal Fransi and
                  Eva Mart{\'{\i}}n{-}Fuentes and
                  Natalia Daries{-}Ramon},
  title        = {Behavioural analysis of subjects interacting with information technology:
                  categorising the behaviour of e-consumers},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {163--182},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071121},
  doi          = {10.1504/IJSTM.2015.071121},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/FransiMD15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/IijimaA15,
  author       = {Masaki Iijima and
                  Kentaro Azuma},
  title        = {High customer service quality in the beauty service design},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {72--82},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071099},
  doi          = {10.1504/IJSTM.2015.071099},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/IijimaA15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LammassaariH15,
  author       = {Maarit Lammassaari and
                  Esa Hiltunen},
  title        = {Change in the Finnish healthcare: managerial sensemaking in the private
                  sector},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {5--15},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071104},
  doi          = {10.1504/IJSTM.2015.071104},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LammassaariH15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LauNZL15,
  author       = {Henry C. W. Lau and
                  Dilupa Nakandala and
                  Li Zhao and
                  Ivan K. W. Lai},
  title        = {Using fuzzy logic approach in estimating individual guest loyalty
                  level for international tourist hotels},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {127--145},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071097},
  doi          = {10.1504/IJSTM.2015.071097},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LauNZL15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/LiaoCL15,
  author       = {Shu{-}Hsien Liao and
                  Yu{-}Chun Chung and
                  Keng{-}Yi Lin},
  title        = {A clash of personality? The relationship among consumer personality,
                  brand personality and word-of-mouth with social-cognitive perspective:
                  generation as the moderator},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {111--126},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071096},
  doi          = {10.1504/IJSTM.2015.071096},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/LiaoCL15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/MontonenEL15,
  author       = {Tero Montonen and
                  P{\"{a}}ivi Eriksson and
                  Hanna Lehtim{\"{a}}ki},
  title        = {Empathic facilitation in innovation: combining diagnostic and dialogic
                  practices},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {83--97},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071100},
  doi          = {10.1504/IJSTM.2015.071100},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijstm/MontonenEL15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Sastre15,
  author       = {Juan Fern{\'{a}}ndez Sastre},
  title        = {The effect of national and international R{\&}D cooperation: differences
                  between manufactures and services},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {146--162},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071120},
  doi          = {10.1504/IJSTM.2015.071120},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Sastre15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SharmaSP15,
  author       = {Veenu Sharma and
                  Richa Singh and
                  G. N. Patel},
  title        = {Measuring the effect of brand equity on the consumers' purchase intention},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {98--110},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071106},
  doi          = {10.1504/IJSTM.2015.071106},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SharmaSP15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/SinghR15,
  author       = {Nimisha Singh and
                  Abha Rishi},
  title        = {Open source {ERP} - a change maker in emerging countries},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {16--26},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071102},
  doi          = {10.1504/IJSTM.2015.071102},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/SinghR15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@article{DBLP:journals/ijstm/Walsh15,
  author       = {John Walsh},
  title        = {Thilawa special economic zone and the single window},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {21},
  number       = {1/2/3},
  pages        = {27--39},
  year         = {2015},
  url          = {https://doi.org/10.1504/IJSTM.2015.071101},
  doi          = {10.1504/IJSTM.2015.071101},
  timestamp    = {Thu, 30 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Walsh15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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