"Adapting to Customer Initiative: Insights from Human Service Encounters."

Margaret H. Szymanski, Robert J. Moore (2018)

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DOI: 10.1007/978-3-319-95579-7_2

access: closed

type: Part in Book or Collection

metadata version: 2019-01-10

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Margaret H. Szymanski, Robert J. Moore:
Adapting to Customer Initiative: Insights from Human Service Encounters. Studies in Conversational UX Design 2018: 19-32

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