"Service Competition and Product Quality in the U.S. Automobile Industry."

Jose A. Guajardo, Morris A. Cohen, Serguei Netessine (2016)

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DOI: 10.1287/MNSC.2015.2195

access: closed

type: Journal Article

metadata version: 2020-06-30

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Jose A. Guajardo, Morris A. Cohen, Serguei Netessine:
Service Competition and Product Quality in the U.S. Automobile Industry. Manag. Sci. 62(7): 1860-1877 (2016)

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