"Beyond Measuring Service Quality: Learning from the Voices of the ..."

Shelley Phipps (2001)

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type: Journal Article

metadata version: 2020-10-01

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Shelley Phipps:
Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization. Libr. Trends 49(4) (2001)

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